Modification History
Release |
TP Version |
Comments |
3 |
PSP12V1 |
Elements and performance criteria pre-content edited. |
2 |
PSP04V4.2 |
Layout adjusted. No changes to content. |
1 |
PSP04V4.1 |
Primary release. |
Unit Descriptor
This unit covers the ability to securely collect and bank monies received in satisfaction of warrants and orders. It includes dealing with difficult collection situations and applying knowledge of the policies, procedures and legislation relating to handling civil monies.
In practice, handling monies received in satisfaction of warrants and orders may overlap with other generalist or specialist public sector work activities, such as acting ethically, complying with legislation and applying government processes.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Application of the Unit
The task of collecting, receiving and processing monies may be performed in either a civil or criminal court setting and will be undertaken by authorised court officials operating under strictly specified procedures.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Receive monies. |
1.1. Authorisations for the collection of monies in satisfaction of an order or warrant are obtained or confirmed according to organisational policy and procedures and legislative requirements. 1.2. Risk assessment is made according to organisational guidelines to ensure collection can be conducted safely. 1.3. Queries or requests for information are responded to according to organisational policies and procedures and using appropriate customer service techniques. 1.4. Monies are collected and receipted according to organisational policy and procedures and legislative requirements. 1.5. Contingencies are dealt with and safety of self and others is protected according to organisational policy and procedures. 1.6. Security of monies and receipt books is maintained according to duty of care procedures . |
2. Deposit monies received. |
2.1. Monies received are secured or banked according to organisational policy and procedures and designated timelines, legislative requirements for the type of process served, the jurisdiction and prescribed timeframes. 2.2. Receipts and bank records are maintained according to organisational policy and procedures and legislative requirements. 2.3. Payments are processed and records completed according to organisational policy and procedures and designated timelines. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Assessment must confirm the ability to:
Consistency in performance Competency should be demonstrated by dealing with monies received and handled in satisfaction of warrants and orders in a range of or occasions, over time. |
Context of and specific resources for assessment |
Assessment must comply with:
Access may be required to:
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Guidance information for assessment |
The following assessment methods are suggested:
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Monies may include: |
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Organisational policy and procedures may include: |
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Contingencies may include: |
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Duty of care procedures may include: |
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Records may include: |
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Unit Sector(s)
Competency field
Courts.