Modification History
Release |
TP Version |
Comments |
3 |
PSP12V1 |
Unit descriptor edited. |
2 |
PSP04V4.2 |
Layout adjusted. No changes to content. |
1 |
PSP04V4.1 |
Primary release. |
Unit Descriptor
This unit covers the design and implementation of effective activities or programs that involve the community in government policy development, planning and decision making processes. It includes issue analysis, scoping, designing, implementing, reporting and evaluating on community engagement activities or programs.
In practice, community engagement overlaps with other generalist or specialist work activities such as acting ethically, providing leadership, developing client services, developing policy, undertaking research, facilitating change, etc.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Application of the Unit
Not applicable.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements are the essential outcomes of the unit of competency. |
Together, performance criteria specify the requirements for competent performance. Text in bold italics is explained in the Range Statement following. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 . Conduct an issue analysis |
1.1 A framework is developed to assist in analysing an issue that requires community engagement. 1.2 Key stakeholders are identified and consulted in accordance with organisational policy and procedures. 1.3 The framework is used to conduct the analysis, and community engagement options are identified in accordance with organisational requirements. |
2 . Scope community engagement activity or program |
2.1 Parameters and constraints of community engagement are identified, including time and resource limitations. 2.2 The purpose and objectives of community engagement are established in consultation with key stakeholders, including what is negotiable, and what is not is clarified with relevant personnel. 2.3 Objectives are developed that are relevant, achievable, measurable, flexible enough to allow for the emergence of new options or ideas and linked to program/project objectives. 2.4 The target community is defined in accordance with the purpose, objectives and scope of activity. 2.5 The level of community engagement, methods and techniques are determined to suit the purpose, objectives, target community and scope of activity. 2.6 Likely barriers to community engagement involvement and strategies to address them are identified. |
3 . Design community engagement activity or program |
3.1 Opportunities are identified and used, where possible, to involve the community in the design of the engagement activity or program and its evaluation. 3.2 Benefits for community involvement in the engagement process are identified, both for the organisation and the community. 3.3 Relevant government/agency guidelines, protocols, systems and processes are identified and applied. 3.4 Program is designed to address risks and issues with appropriate mitigation measures and includes strategies to identify and include those missed in the community definition . 3.5 Communication, monitoring, reporting, feedback and evaluation processes are embedded in the activity or program. 3.6 Relevant commitment to/approval of the activity or program is obtained in accordance with organisational policy and procedures. |
4 . Implement community engagement activity or program |
4.1 Resources and time are allocated to the implementation process, including a process manager/facilitator with the necessary capabilities, in accordance with the program design. 4.2 Implementation is coordinated across the agency and across government, where relevant. 4.3 The objectives and constraints of the engagement are communicated in a manner that is understood by all participants. 4.4 Clarity is established around the roles and responsibilities of all participants and the level of influence of the participants on the final decision. 4.5 The expectations of participants are identified and managed and the community is provided with all relevant information throughout the engagement process. 4.6 Feedback mechanisms are implemented in accordance with the process plan, and community requirements and barriers to community engagement involvement are addressed to maximise participation. 4.7 Risks and issues are addressed with appropriate mitigation measures. 4.8 Community diversity is acknowledged and respected throughout, and the process is transparent and managed in accordance with planned design. 4.9 The process is implemented flexibly enough to allow the community to raise new ideas or options and provide the community with opportunities to develop their engagement capacity. |
5 . Report on the outcomes of community engagement |
5.1 Outcomes of community engagement are reported to relevant government/agency staff, all participants and those who may be affected or have a significant interest, in accordance with organisational policy and procedures. 5.2 Feedback on how the outcomes may inform government/agency planning or decision making is provided to all participants. |
6 . Evaluate community engagement activity |
6.1 A good practice model is used to evaluate all components of the engagement activity or program in accordance with the design plan. 6.2 Feedback on the quality of the activity or program is obtained from participants. 6.3 The extent to which the engagement outcomes informed government/agency planning and decision making is analysed. 6.4 Achievements and lessons from the engagement activity or program are recorded, shared and used across the government/agency and with the community in accordance with organisational policy and procedures. |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Skill requirements Look for evidence that confirms skills in:
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Knowledge requirements Look for evidence that confirms knowledge and understanding of:
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Evidence Guide
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package. |
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Units to be assessed together |
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Overview of evidence requirements |
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
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Resources required to carry out assessment |
These resources include:
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Where and how to assess evidence |
Valid assessment of this unit requires:
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
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For consistency of assessment |
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments |
Range Statement
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here. |
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Key stakeholders may include: |
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Options for engagement may include: |
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The level of community engagement may include: |
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Methods and techniques may include: |
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Barriers to community engagement may include: |
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Community engagement risks may include: |
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Those missed in the community definition may include: |
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Community diversity may include differences in: |
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Unit Sector(s)
Not applicable.
Competency field
Community Engagement.