Qualification details

Employability skill 

Minimum industry /enterprise requirements for this qualification 

Communication 

• read, analyse and apply industry codes and standards
• apply and switch interpreting modes suitable to setting and discourse
• interpret implied information and setting-specific terminology
• conceptualise and express complex and specific information in target language
• use a range of strategies to retain and recall messages
• use technical, language and discourse management skills to ensure cohesive and faithful delivery of messages
• source specialised information specific to assignment
• use communication techniques that facilitate interpreting process
• use cultural knowledge, including cross-cultural perspectives of communication and behaviour
• demonstrate near native fluency in source and target languages to achieve competent performance appropriate to settings
• identify and plan for complex assignment requirements
• commence discourses in complex settings according to established protocols
• manage communication flow in a confident, sensitive and effective manner
• use communication techniques that facilitate communication flow and discourse management
• apply language structure, dialects and idioms in source and target languages
• communicate in source and target languages to achieve effective performance in complex settings.

Teamwork 

• participate in professional networks
• exchange professional opinions and advice
• express professional issues, dilemmas, and judgments in a constructive manner
• identify and use a broad range of professional resources, associations and networks
• interact with people from a range of social, cultural and ethnic backgrounds and with a range of communication needs
• work with others who may not understand interpreting process
• collaborate with professional teams and content and setting specialists
• manage a diverse range of participants while remaining assertive and culturally sensitive
• manage communication flow with diverse discourse participants
• manage conflict between participants
• work with people with a disability and those with special communication needs.

Problem-solving 

• identify and address ethical dilemmas
• analyse and anticipate professional trends and directions
• address factors that may compromise effective performance
• change conditions to enhance communication flow
• determine cultural concepts and cues embedded in language
• transfer cultural concepts without compromising communicative intent of target message
• use culturally appropriate message delivery
• accommodate communication styles and preferences in complex discourse management
• analyse discourse settings and communication preferences, and adapt style accordingly
• assess barriers to effective communication in complex settings and devise solutions
• change conditions to enhance message transfer and interpreter comfort and safety
• maintain effective communication flow in challenging situations
• vary style and language structure to suit a range of participants and situations.

Initiative and enterprise 

• evaluate professional practice to maintain and improve performance
• understand and adapt to performance contexts and needs
• use strategies to assist retention of information and recall of source messages
• analyse limitations of work role, responsibility and professional abilities
• apply code of practice and other legislative requirements to work processes
• deflect pressure from other parties to perform duties other than interpreting
• evaluate performance according to client expectations
• identify personal and professional limitations in managing discourse
• seek debriefing and support where required.

Planning and organising 

• prepare required background material and resources on subject and context
• produce records of key information, for self and others when team or tandem interpreting
• use research methods to undertake intense assignment-specific preparation
• prepare and administer resources and documentation relating to assignment
• identify and prepare work environment.

Self-management 

• demonstrate confidence and assertiveness when necessary
• apply cultural and linguistic protocols in the exercise of professional judgment
• behave appropriately in all situations, including emergency situations or those with time pressures
• maintain professional standards of behaviour and presentation in all work situations
• develop and use contacts and networks to enhance professional knowledge
• routinely reflect on judgments and decisions and develop high standards of professional judgment
• ensure behaviour and presentation are appropriate to dialogue setting and cultural conventions
• mentally order information for message transfer
• interpret in a professional manner
• seek debriefing and support where required

Learning 

• develop broad skills and knowledge required to make professional judgments
• develop awareness of and evaluate the implications and impact of professional judgment and ethical decision making
• identify gaps in skills and knowledge and in professional experience and confidence
• identify personal development needs to meet professional and business objectives
• give and receive feedback and use debriefing and mentoring techniques.

Technology 

• order and maintain professional resources
• conduct research and maintain communication with e-networks
• use relevant equipment for electronic management of documents and communication
• use office equipment and information and communications technology for interpreting purposes
• use a range of technical and electronic equipment.

To achieve this qualification the candidate must demonstrate competency in 12 units, comprising:

• 8 core units
• 4 elective units

Choose 4 units to make up the required 12 unit total for this qualification, selected from the elective units below, or  from any endorsed Training Package qualification or  any Accredited Course, provided that the selection maintains the integrity of the qualification level.

Core units 

PSPTIS501A

Negotiate translating and interpreting assignments

PSPTIS502A

Prepare to translate and interpret

PSPTIS510A

Analyse, recall and reproduce source messages (LOTE)

PSPTIS603A

Apply codes and standards to professional judgement

PSPTIS605A

Interpret in complex dialogue settings (LOTE)

PSPTIS606A

Interpret in complex monologue settings (LOTE)

PSPTIS610A

Manage discourses in complex settings

PSPTIS613A

Sight translate (LOTE)

Elective units 

PSPTIS504A

Maintain and enhance professional practice

PSPTIS511A

Demonstrate language proficiency in different subjects and cultural contexts

PSPTIS607A

Interpret as part of a team

PSPTIS608A

Interpret using communication media

PSPTIS614A

Apply theories to describe and review work assignments

BSBDIV301A

Work effectively with diversity

BSBLEG304A

Apply the principles of confidentiality and security within the legal environment

BSBMED301B

Interpret and apply medical terminology appropriately

BSBOHS303B

Contribute to OHS hazard identification and risk assessment

BSBREL701A

Develop and cultivate collaborative partnerships and relationships

BSBRES401A

Analyse and present research information

BSBRES403A

Research legal processes

BSBSMB401A

Establish legal and risk management requirements of small business

BSBSMB405A

Monitor and manage small business operations

CHCORG627B

Provide mentoring support to colleagues