Modification History
Not applicable.
Unit Descriptor
Unit descriptor
This competency covers the use of organisation computers or data systems in order to work effectively. The operator is familiar with the system, can locate and use the appropriate data and is able to accurately record data into the system as required. This competency covers the use of computer equipment and company software programs, including selecting the correct programs for use and identifying minor faults in equipment or software.
This competency is typically performed by operators working either independently or as part of a work team.
Application of the Unit
Application of this unit
This competency applies to operators who are required to store and retrieve data, and produce documents, spreadsheets relevant to operational or administrative functions within the organisation. It includes:
- inputting data to the systems as required
- locating and accessing data as required for production support/problem solving
- using data to support business objectives
- producing construction documents, reports and spreadsheets
- running system checks and virus scans manually if automated systems fail
- producing required documentation within the security limits imposed by the company.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisites
This unit has no prerequisites.
Employability Skills Information
Employability Skills
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
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ELEMENT Elements describe the essential outcomes of a unit of competency |
PERFORMANCE CRITERIA Performance Criteria describe the required performance needed to demonstrate achievement of the Element. Assessment of performance is to be consistent with the Evidence Guide. |
Elements and Performance Criteria
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ELEMENT ELEMENT |
PERFORMANCE CRITERIA Performance Criteria describe the required performance needed to demonstrate achievement of the Element. Assessment of performance is to be consistent with the Evidence Guide. |
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1. Identify applications of computer or data system for work role. |
1.1 Identify data and information available from the system and its application to work role. 1.2 Identify data from work role which needs to be entered in the system. |
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2. Use the computer/data system. |
2.1 Adjust work station equipment to meet ergonomic requirements and use appropriate posture. 2.2 Log-on according to procedures. 2.3 Navigate system as required. 2.4 Input data or make changes as required. 2.5 Check entered or edited data is correct. 2.6 Access required data/information. 2.7 Output data as required. 2.8 Use 'Help' as needed. |
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3. Save file and exit system. |
3.1 Save and store data in appropriate directory or folder. 3.2 Close file and exit applications programs without loss of data. 3.3 Back-up data if required in accordance with procedures. |
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4. Respond to routine problems with the system |
4.1 Recognise known faults that occur during the operation. 4.2 Identify and take action on causes of routine faults. 4.3 Log problems as required. 4.4 Identify non-routine process and quality problems and take appropriate action. |
Required Skills and Knowledge
This describes the essential skills and knowledge and their level required for this unit.
Knowledge of organisation procedures and relevant regulatory requirements along with the ability to implement them within appropriate time constraints and work standards.
Competence includes an understanding of the organisation data system to the level needed to use the system and recognise and resolve problems. In particular it includes the ability to:
- demonstrate the operation of and access to data from the system
- describe the scope and range of data required from the system, in order to support the solution of problems
- describe the nature of the scope and range of available data
- describe the causes and remedies of common problems such as those selected in the Range Statement
- describe principles of operation of the equipment and software, hazard policies and procedures, job procedures and work instructions
- explain the application of software in relation to work role.
Competence also includes the ability to isolate the causes of problems to a component of the organisation data system and to distinguish between causes of problems such as:
- incorrect or misleading data
- system software faults
- system equipment faults.
Language , literacy and numeracy requirements
This unit requires the ability to read and interpret typical product specifications, job sheets and material labels as provided to operators.
Writing is required to the level of completing workplace forms
Numeracy is also required to the extent of requiring competence in essential mathematical functions including + - x and ÷.
Evidence Guide
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required skills and knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Overview of assessment
A holistic approach should be taken to the assessment.
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is demonstrated in the ability to recognise and analyse potential situations requiring action and then in implementing appropriate corrective action. The reasoning process behind the problem analysis and determining the required actions should be assessed.
Consistent performance should be demonstrated. For example, look to see that:
- in-plant computer programs are correctly utilised
- software problems are recognised and solved effectively and efficiently
- documents are completed to the standard required
- the operation and access to data from the system can be demonstrated
- data can be input and output from the system as required
- obvious problems in related to operation of the system are recognised and an appropriate contribution made to their solution.
Assessment method and context
Assessment will occur using industrial equipment and will be undertaken in a work-like environment.
Competence in this unit may be assessed:
- on a processing plant allowing for operation under all normal and a range of abnormal conditions
- by using a suitable simulation and/or a range of case studies/scenarios
- through a combination of these techniques.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
Specific resources for assessment
This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.
Range Statement
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
This unit of competency includes organisation computer and data systems. This may include systems which cover (select relevant items):
- Word and Excel documents
- safety, safety data and injury reporting
- orders, purchasing, stock levels and scheduling
- stock control, stores, warehousing and logistics
- materials hazards, labelling, materials identification, materials safety data sheets (MSDSs)
- batch data, schedules, production planning and operations planning
- product quality, statistical control, production trends and quality control
- maintenance, maintenance planning, procedures and spare parts.
The organisation systems will usually be computerised, but may include data sheets, paper or hard copy records, manuals and instructions.
Procedures
All operations are performed in accordance with procedures.
Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.
Tools and equipment
This competency includes use of equipment and tools such as:
- computers - stand alone and/or networked
- mobile terminals and hand held devices
- printers
- mouse, keyboard
- facsimile equipment
- onboard terminals
- scanners
- bar coders.
Software applications may include:
- CC mail and email
- Internet or intranet
- word processing, database and spreadsheet programs
- company/process specific software
- word processing, database and spreadsheet programs.
Documents may include:
- work orders
- work instructions/standard operating procedures
- email or CC mail
- faxes
- memos
- tables
- standard letters
- standard reports.
Hazards
Typical hazards include:
- repetition strain injuries
- glare from monitor screens
- damages cables or connections
- strains or injuries moving computer equipment.
Problems
'Respond to routine problems' means 'apply known solutions to a limited range of predictable problems'. Typical process and product problems may include:
- software problems, such as unable to access file, find correct page or send CC mail, input data.
- loose or disconnected cables
- 'frozen' screens
- faulty monitors
- key board problems.
Variables
Key variables to be monitored include:
- types of hardware systems
- access and log on procedures
- types of software packages
- Internet/intranet systems
- types of data to be stored and retrieved.
Unit Sector(s)
Not applicable.
