Modification History
Release 5 - Imported units updated to current releases.
Release 4 - Imported elective units replaced by current versions. Equivalent.
Release 3 - Minor formatting. Imported unit version code updated.
Release 2 - Imported unit code updated.
Description
This qualification covers the skills and knowledge designed to reflect the role of a sales consultant in the retail sales of recreational vehicles and accessories.
Job roles /employment outcomes
The Certificate III in Recreational Vehicle and Accessories Retailing has been developed as a trade level qualification for use in MSA07 Manufacturing Training Package. This qualification has been developed in response to an industry request. People with this qualification would be expected to work under supervision in the sale of recreational vehicles and accessories, including:
- motor homes
- caravans
- camper trailers
- slide-ons
- fifth wheelers
to meet Australian requirements, such as road worthiness and the Australian Design Rule (ADR). They will analyse the customer's requirements and then carry them out.
They may work in a service and repair facility or a manufacturer's factory undertaking sales work. Sales may be for a new recreational vehicle, a second-hand/refurbished recreational vehicle or spare parts and accessories. In some cases selling of the recreational vehicle may also include possible modifications which could be made to the recreational vehicle.
Application
The sector typically manufactures, services and repairs any recreational vehicle as required. Recreational vehicle sales requires specialised knowledge not only of the available range of recreational vehicle models and accessories but of the legal requirements associated with weight, towing and vehicle capacity.
Recreational vehicles may be made from a frame (timber, aluminium or steel) and skin (aluminium or fibre composite) or a manufactured wall panel or some other technology. They are typically mounted on a steel chassis. Fittings are typically timber/particle board but may be any other suitable material.
People with this qualification may be expected to:
- sell a new or second-hand recreational vehicle
- suggest modifications/refits to a recreational vehicle
- prepare a recreational vehicle for sale/resale
- sell spare parts and accessories.
This work will generally be undertaken in a workshop or showroom environment.
Training programs for this qualification are suitable to be undertaken as part of a formal training contract with an employer under an Australian Traineeship or Apprenticeship arrangement.
Pathways into the qualification
This qualification may be accessed by direct entry.
The units of competency contained within this qualification are common with other qualifications and credit should be granted towards this qualification where competency has already been achieved.
Credit should also be granted towards this qualification where competency has been achieved in units of competency contained within relevant skill sets.
The units of competency in this qualification reflect competencies which are practiced within the industry and recognition of prior learning (RPL) should be granted where there is sufficient evidence of competency from work-based experience.
Pathways from the qualification
Further qualification pathways from this qualification include MSA40710 Certificate IV in Recreational Vehicle and Accessories Retailing.
Additional qualification advice
MSA41108 Certificate IV in Competitive Manufacturing is available for team leaders or others who need a more generalist qualification covering the application of good manufacturing practice and lean principles.
Licensing considerations
Units of competency in this qualification provide the underpinning knowledge and skills for various required licenses. Local regulations should be checked for details.
Pathways Information
Not applicable.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
|
Employability Skill |
Industry /enterprise requirements for this qualification |
Communication |
|
Teamwork |
|
Problem solving |
|
Initiative and enterprise |
|
Planning and organising |
|
Self-management |
|
Learning |
|
Technology |
|
Packaging Rules
Packaging Rules
To be awarded the Certificate III in Recreational Vehicle and Accessories Retailing competency must be achieved in twenty two (22 ) units of competency:
- three (3 ) core units of competency
- nineteen (19 ) elective units of competency, as specified below:
- a minimum of thirteen (13 ) units of competency must be selected from Group A
- the balance of units, to a maximum of six (6 ) may be selected from:
- units not previously selected from Group A
- Group B units listed below.
Note : Up to four (4 ) elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, as specified in Groups A and B.
Note : Where prerequisite units are identified, they must be counted in the total number of units required for completion of the qualification.
Core units of competency
Unit code |
Unit title |
Prerequisites |
MSAENV272B |
Participate in environmentally sustainable work practices |
|
MSAPMOHS200A |
Work safely |
|
MSAPMSUP102A |
Communicate in the workplace |
Elective units of competency
Group A
Unit code |
Unit title |
Prerequisites |
AUMANA001 |
Prepare and document quotations |
|
AURACA2001 |
Establish relations with customers |
|
AURC341903A |
Apply relevant finance, leasing and insurance contracts/policies |
|
AURACA3002 |
Establish customer requirements of a complex nature |
|
AURACA3003 |
Build customer relations |
|
AURAMA3004 |
Maintain business image |
|
AURAMA4005 |
Manage complex customer issues |
|
AURSCA2002 |
Present stock and sales area |
|
AURSCA2003 |
Apply sales procedures |
|
AURSCA2004 |
Carry out cash, credit and funds transfers |
|
AURSCA2005 |
Sell products |
|
AURSCA2006 |
Promote products and services |
|
AURSAA2001 |
Process customer complaints |
|
BSBCUS501C |
Manage quality customer service |
|
SIRXCCS201 |
Apply point-of-sale handling procedures |
|
SIRXINV004A |
Buy merchandise |
|
SIRXRSK001A |
Minimise theft |
|
SIRXRSK002A |
Maintain store security |
|
SIRXSLS002A |
Advise on products and services |
|
Up to two (2 ) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate III. |
Group B
Unit code |
Unit title |
Prerequisites |
AURSCA2001 |
Select automotive parts and products |
|
AURSLA2001 |
Apply legal requirements relating to product sales |
|
AURSBA3002 |
Apply automotive parts interpretation process |
|
AURTTA3017 |
Carry out vehicle safety and roadworthy inspection |
|
MSAPMOHS220A |
Provide initial first aid response |
|
MSAPMOPS212A |
Use enterprise computers or data systems |
|
MSAPMSUP100A |
Apply workplace procedures |
|
MSAPMSUP106A |
Work in a team |
|
MSAPMSUP280A |
Manage conflict at work |
|
MSAPMSUP291A |
Participate in continuous improvement |
|
MSARVS301A |
Develop and update caravan industry knowledge |
|
MSARVG201A |
Tow a recreational vehicle safely |
|
SITXMPR401 |
Coordinate production of brochures and marketing materials |
|
SITXMPR402 |
Create a promotional display or stand |
|
UEGNSG604B |
Fill gas cylinders |
|
Up to two (2 ) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate III. |