Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit covers the competency to advise customers on colour coordination, fabric selection and styles in relation to soft furnishings. |
Application of the Unit
Application of the unit |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Identify work requirements |
1.1. Job requirements are identified from customer's initial instructions or enquiries and work instructions 1.2. Potential site problems or site specific requirements are identified 1.3. Work sequence is planned, including quality checkpoints |
2. Prepare for work |
2.1. A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions 2.2. Sample materials, products and visual aids are collected 2.3. An appointment is arranged with the customer and an appropriate time plan is agreed |
3. Confirm customer requirements |
3.1. Questioning and active listening techniques are used to clarify customer needs 3.2. Customer requirements are identified professionally, courteously, with tact and without presumptions 3.3. Customer requirements are fed back accurately in language that can be understood by the customer and enterprise staff 3.4. Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures |
4. Provide advice on interior decoration options |
4.1. Viable options for colour, fabric and design that are relevant to the customer's requirements are generated 4.2. Relevant suppliers are contacted to research alternative options, if required 4.3. Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding 4.4. Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding 4.5. Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making |
5. Agree selection with customer |
5.1. Customer preferred option, including agreed delivery timeframe, is determined 5.2. Customer commitment to agreed option is gained, in accordance with workplace requirements 5.3. Documentation is completed following workplace procedures, including any required specification sheets for products selected (eg colour, fabric, style, track type) and drawings 5.4. Assistance with any paperwork requiring completion by customer is provided where appropriate |
6. Finalise process |
6.1. Sample products are returned to storage as required 6.2. Contact is maintained with customer throughout manufacture and installation process, if required |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Critical aspects of evidence |
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Resource implications |
Sample fabrics and products, visual aids, tools and equipment. |
Method of assessment |
Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts. Assessment should be by direct observation of tasks and questioning on underpinning knowledge. Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency. |
Context of assessment |
Assessment may occur on the job or in a workplace simulated facility with relevant process equipment, materials, work instructions and deadlines. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Unit scope |
This unit covers work involving providing advice to customers on colour coordination, fabric selection and styles in relation to soft furnishings |
Unit context |
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Tools and equipment may include : |
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Materials may include : |
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Personal protective equipment |
Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices |
Information and procedures |
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Unit Sector(s)
Unit sector |
Soft Furnishing |
Competency field
Competency field |
Co-requisite units
Co-requisite units |
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