Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to install software

1.1 Arrange site access according to required procedure

1.2 Determine the type of customer equipment from the installation plan to prepare software requirements to provide required functionality

1.3 Prepare equipment software configuration specifications to include enhancements in customer requirements and confirm with customer

1.4 Notify customers of proposed software installation

1.5 Confirm software compatibility with existing system if required

1.6 Document job software specification

2. Install program and provide secure remote access

2.1 Configure customer specific data according to system specifications

2.2 Install and test system functionality to verify system operational performance following work health and safety (WHS) regulations, manufacturer’s specifications and industry standards

2.3 Develop and configure security arrangements and codes for remote access systems in consultation with customer

2.4 Conduct tests to validate security arrangements

3. Undertake administrative tasks

3.1 Save and record configuration program and provide program back-up for contingency use by customer

3.2 Complete administrative tasks and provide a copy of job specification to be securely stored on site following enterprise policy

3.3 Notify customer of job completion and obtain sign-off

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 2.1, 3.2

• Recognises and interprets technical and enterprise policy documentation to determine job requirements

Writing

1.3, 1.4, 1.6, 2.3, 3.2, 3.3

• Uses clear, specific and industry-related terminology to produce and update workplace documentation

Oral Communication

1.3, 1.4, 3.3

• Participates in an oral exchange with customers and technical staff on technical and operational matters

Numeracy

1.3

• Uses mathematical formulae to make calculations and take readings for necessary configuration changes

Navigate the world of work

2.2

• Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements relevant to own work context

Interact with others

1.3, 2.3

• Selects and uses appropriate conventions and protocols when communicating with customers in a range of work contexts

Get the work done

1.1-1.3, 1.5, 1.6, 2.2-2.4, 3.1, 3.2

• Understands key principles and concepts underpinning design and operation of digital systems and tools, and applies these when troubleshooting existing technology and when seeking to understand the potential of new technology
• Determines job priorities, resources and equipment, and works logically and systematically to arrange site access and arrange equipment deliveries
• Implements actions according to a predetermined plan, making adjustments if necessary
• Takes responsibility for routine decision-making by selecting from a range of predetermined options in routine situations, identifying and taking some situational factors into account
• When dealing with complex issues, may use intuition to identify problems, switching to analytical processes to modify activities depending on operational contingencies

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTTEN405 Install configuration programs on PC based customer equipment

ICTTEN4051A Install configuration programs on PC based customer equipment

Updated to meet Standards for Training Packages.

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.