Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for fault- finding activity

1.1 Prepare for given work according to work health and safety (WHS) and environmental requirements

1.2 Arrange access to site according to required procedure

1.3 Locate existing and potential site hazards

1.4 Contact customer to verify nature of recurrent fault and the network type

2. Conduct activities for recurrent network fault- finding

2.1 Analyse fault history using fault records to establish nature of fault

2.2 Select test equipment and conduct appropriate test to identify potential faults ensuring the diagnostic process does not compromise the integrity of the network element or system

2.3 Evaluate test results to determine relevant symptoms of recurrent fault using appropriate methods and appropriate process

2.4 Locate probable cause, type and location of the fault

2.5 Rectify fault or escalate to appropriate level

3. Report fault-findings and solutions

3.1 Prepare customer report on the diagnostic procedure, fault identification and fault clearance

3.2 Update fault records database

3.3 Restore worksite to the customer’s satisfaction

3.4 Notify customer and obtain sign-off

Skill 

Performance 

Criteria 

Description 

Reading

1.2, 2.1

• Recognises and interprets technical documentation to determine important information

Writing

1.4, 3.1, 3.2, 3.4

• Uses clear, specific and industry-related terminology to develop basic reports and in all written tasks

Oral Communication

1.4, 3.4

• Liaises with customers about technical requirements using specific and relevant language
• Uses listening and questioning techniques to confirm understanding

Numeracy

2.3

• Evaluates and reviews technical data for specifications

Navigate the world of work

1.1, 3.3

• Appreciates implications of legal and regulatory responsibilities related to own role
• Seeks advice about expectations when preparing for work

Get the work done

1.2,1.3, 2.2, 2.4,

2.5

• Determines job priorities and works logically and systematically to undertake clearly defined and familiar tasks
• Implements actions according to a predetermined plan, making slight adjustments if necessary and addressing some unexpected issues
• Takes responsibility for routine decision-making by selecting from a range of predetermined options in routine situations, identifying and taking some situational factors into account
• Diagnoses and implements standard solutions to for an increasing number of routine problems, seeking assistance from more experienced colleagues when required
• Understands purposes and specific functions of common digital systems and uses them effectively to complete routine tasks

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTTEN303 Locate, identify and rectify recurrent network faults

ICTTEN3063A Locate, identify and rectify recurrent network faults

Updated to meet Standards for Training Packages.

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.