Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish a quality management plan

1.1 Determine project quality requirements with reference to project scope and stakeholder needs and expectations

1.2 Adopt or agree on organisational quality policy and quality standards with stakeholders

1.3 Determine project quality management approach, including proposed quality assurance processes and quality control measurement methods and benchmarks

1.4 Negotiate project quality, cost, time trade-offs and changes to stakeholder expectations if necessary

1.5 Develop a quality management plan for the project and obtain sign-off

2. Perform ICT quality assurance processes

2.1 Execute quality assurance activities as the project progresses according to the quality management plan

2.2 Identify project processes not meeting quality standards agreed in the quality management plan

2.3 Raise project change request to action process changes or corrective actions, update project management plan and quality baselines as necessary

3. Perform quality control

3.1 Validate project processes and deliverables against quality requirements as the project progresses

3.2 Review quality control metrics and take action as necessary to investigate and understand the reasons for failure

3.3 Use quality management tools to determine failures and root causes, and implement continuous improvement processes

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.3, 1.4, 2.1

• Interprets and analyses complex textual data to identify stakeholder requirements, establish project scope and identify issues

Writing

1.4, 1.5

• Compiles the project management plan using technical language appropriate to the readers
• Presents project components in a logical and prescriptive manner to ensure clarity of expectations
• Uses writing style that meets organisational requirements when presenting plans and negotiating approvals for complex projects

Oral Communication

1.1-1.5, 2.1-2.3

• Uses effective listening, questioning and summarising skills when participating or facilitating discussions crucial to the development of project management plans
• Uses appropriate language when addressing individuals or groups and when discussing audit results and negotiations

Numeracy

1.4, 3.2, 3.3

• Uses mathematical and statistical formulae when validating researched data necessary to support the project management strategy and evaluate project quality metrics

Get the work done

1.1-1.5, 2.1, 2.2, 3.1, 3.2, 3.3

• Uses a combination of formal logical planning processes and an increasingly intuitive understanding of context to identify relevant information and risks
• Identifies and evaluates alternative strategies and resources
• May use formal analytical and lateral thinking techniques for identifying issues and generating and evaluating possible solutions
• Recognises the potential of new approaches to enhance work practices and outcomes

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTPMG606 Manage ICT project quality

ICAPMG606 Manage IT project quality

Updated to meet Standards for Training Packages.

Minor edit to competency title.

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.