Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the strategies to monitor and troubleshoot the performance of the enterprise’s virtual computing environment

1.1 Develop a plan to monitor the virtual environment to ensure its availability and optimal performance, according to the enterprise requirements

1.2 Identify the virtual environment’s critical activity level, and assign resources as needed

1.3 Review the system’s logs and alerts, in order to facilitate virtual environment tuning

2. Manage virtual environment performance to ensure full resource optimisation

2.1 Monitor and diagnose the memory central processing unit (CPU) and distributed power management performance

2.2 Review the storage and cluster performance, in order to maximise operational efficiency

2.3 Monitor tasks, events and alarms, and network activity, and make relevant adjustments to ensure optimal operation

3. Analyse and troubleshoot the virtual environments

3.1 Review virtual machine capacity, application, storage, input and output (I/O) performance, to identify and resolve any performance issues

3.2 Test, analyse and troubleshoot, identified virtual network problems

3.3 Analyse and troubleshoot, high availability to ensure that the virtual machines are running at optimal performance levels

3.4 Consult with the virtualisation software vendors to provide solutions, where required

4. Diagnose virtual environment faults and provide solutions

4.1 Use virtualisation client and server management software tools, to help diagnose any virtual environment problems

4.2 Install and configure external virtualisation management tools, to help diagnose any virtual environment problems

4.3 Use system logs and alerts to collect and analyse errors

4.4 Evaluate problems using log files and alerts

Skill 

Performance Criteria 

Description 

Reading

1.2, 1.3, 2.2, 3.1, 3.3, 4.3, 4.4

• Critically analyses documentation from a variety of sources and records, and consolidates information, to determine requirements

Writing

1.1

• Writes, edits and proofreads documents to ensure clarity of meaning, and accuracy, and the consistency of information

Oral Communication

3.4

• Presents complex information in formal situations, using clear and convincing language, and the tone and pace appropriate for the audience and purpose

Get the work done

1.2, 1.3, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 4.1, 4.2, 4.3

• Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others, taking into account capabilities, efficiencies and effectiveness
• Monitors the progress of plans and schedules, and reviews and changes them, to meet new demands and priorities
• Applies systematic and analytical decision- making processes for complex and non-routine situations
• Investigates new and innovative ideas, as a means by which to continuously improve work practices and processes, through consultation, formal and analytical thinking

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTNWK534 Monitor and troubleshoot virtual computing environments

ICANWK534A Monitor and troubleshoot virtual computing environments

Updated to meet Standards for Training Packages.

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.