Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to consider a variety of potential process re-engineering strategies and to make appropriate selections for implementation in an organisation.
It applies to individuals who are senior information and communications technology (ICT) staff required to implement system redesign, and administer and manage ICT support in small-to-medium enterprises (SMEs).
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
General ICT
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop process re-engineering strategies |
1.1 Research and determine target process for re-engineering action 1.2 Develop process re-engineering plan 1.3 Determine and document strategic importance of process 1.4 Establish and document performance standards and benchmarks for new process 1.5 Seek feedback and suggestions from client on proposed process re-engineering |
2. Implement process re-engineering strategies |
2.1 Compare suggestions with process re-engineering plan to determine suitability for business requirements 2.2 Incorporate suggestions where appropriate 2.3 Implement new process into business structure and leave sufficient scope for changing capacity or upgrades |
3. Monitor organisational context |
3.1 Monitor new process to measure performance levels 3.2 Determine and document benefits of the new process to the business 3.3 Identify and document training needs for staff 3.4 Analyse cultural and political impact of the new process 3.5 Document new process and disseminate information to appropriate person |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.2-1.4, 2.1, 3.2, 3.4 |
|
Writing |
1.2-1.5, 2.2, 3.2, 3.3, 3.5 |
|
Oral Communication |
1.1, 1.5, 2.3, 3.1, 3.3, 3.5 |
|
Numeracy |
1.4, 3.1 |
|
Navigate the world of work |
1.4, 2.1, 3.5 |
|
Interact with others |
1.5, 3.3-3.5 |
|
Get the work done |
1.1-1.4, 2.1-2.3, 3.1-3.5 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
ICTICT506 Implement process re-engineering strategies |
ICAICT506A Implement process re-engineering strategies |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2