Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 6.0. |
Application
This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of information gathered.
It applies to Information and Communications Technology (ICT) personnel who are required to analyse client expectations and needs, as well as recommending business system changes. Clients can be internal and external and include a range of team members and staff.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
General ICT
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine context of business needs and problems |
1.1 Identify business problem to be investigated, including determining system boundaries, scope and development methodology to be used 1.2 Choose information gathering method and develop questions according to business problem 1.3 Develop objectives, prioritise activities and discuss expected outcomes to be achieved with required personnel 1.4 Document business problem, chosen information gathering method, objectives and expected outcomes according to organisational procedures 1.5 Submit documentation to required personnel |
2. Gather information |
2.1 Use chosen information gathering methods and identify users of system and problems they encounter 2.2 Consult, record and confirm business system requirements with client according to organisational procedures 2.3 Analyse gathered information and establish problem specifications 2.5 Identify and document new system requirements and problems 2.4 Analyse physical requirements and identify changes required to implement new systems |
3. Confirm system specifications |
3.1 Check system requirements documentation and confirm it meets client business needs with required personnel 3.2 Submit documentation for client review and verification 3.3 Make changes to documentation as required and indicated by client 3.4 Submit documentation to client and required personnel for final approval and sign-off |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria
SKILL |
DESCRIPTION |
Reading |
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Writing |
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Oral Communication |
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Planning and organising |
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Problem-solving |
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Technology |
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Unit Mapping Information
Supersedes and is equivalent to ICTICT401 Determine and confirm client business requirements.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2