Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine system changes required

1.1 Determine and record required changes to system

1.2 Ensure documentary evidence exists to support changes and evaluate changes required

1.3 Complete documentation required according to maintenance methodologies

1.4 Clarify and confirm nature of the changes with the client

1.5 Obtain technical data from reliable sources and request other resources that may be required to complete the changes

2. Carry out system changes

2.1 Plan the procedure to effect intended changes

2.2 Consult with colleagues and users involved in the proposed changes and agree a mutually acceptable timeline and method of implementation

2.3 Copy initialisation or configuration files prior to implementation

2.4 Create a roll-back path in the event of failure

2.5 Ensure changes required in software are made according to project or organisational guidelines

2.6 Test and verify that the changes have been made according to implementation guides and organisational standards

3. Present changes to client

3.1 Demonstrate changes to the client and explain the impact of these changes

3.2 Work towards making these changes acceptable to the client if changes are rejected, or making further modifications if required

3.3 Update documentation and repositories according to standards and update modifications made to the change management system

4. Perform handover to client

4.1 Update documentation and client procedures to reflect changes made

4.2 Secure sign-off of acceptance documents by client

4.3 Facilitate handover of modified system to client's operational area

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 1.5

• Identifies and interprets hard copy, online and computer generated text, numerical and diagrammatic information with systems software specific terminology
• Reviews a range of organisational documentation to identify relevant information relating to the requirements of both the job role and organisation

Writing

1.1, 1.3, 3.3, 4.1

• Uses correct spelling and grammar, plain English and, when necessary, systems related text and terminology to complete documentation and update client procedures

Oral Communication

1.1, 1.2, 1.4, 1.5, 2.1, 2.2, 3.1, 3.2, 4.2, 4.3

• Uses effective listening and questioning techniques and systems related terminology to elicit information about the systems and determine the job requirements
• Converts highly technical language and terminology to plain English to communicate changes to, and gather feedback from, the client(s)

Navigate the world of work

2.5, 2.6, 3.3

• Recognises and follows explicit protocols and meets expectations associated with own role

Get the work done

1.1, 2.1-2.4, 2.6, 3.2, 3.3, 4.3

• Initiates standard procedures when responding to familiar problems within immediate context
• Recognises some general design and operating principles of digital tools and uses these to help when modifying systems and when troubleshooting
• Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT304 Implement system software changes

ICAICT304A Implement system software changes

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.