Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 2.0. |
Application
This unit describes the skills and knowledge required to design, conduct and evaluate effective vendor training programs for users and operators of telecommunications equipment. This includes digital or analog communications applications, including telephony, data, video, digital broadcasting, local area networks (LAN), wide area networks (WAN) and multimedia. These may be domestic, commercial or industrial installations.
It applies to individuals involved with customer support activities for the purpose of training technical support or maintenance staff.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Telecommunications – Education
Elements and Performance Criteria
Element |
Performance Criteria |
Elements describe the essential outcomes |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare to develop training program |
1.1 Confirm training specifications required for a specific product with client 1.2 Research available and relevant material and prepare an outline for proposed training 1.3 Present and confirm suitability of proposed outline with client 1.4 Determine training schedule parameters 1.5 Establish criteria for post-training evaluation |
2. Design training program and support material |
2.1 Develop training program that follows a logical sequence and builds on existing knowledge of recipients 2.2 Create training material that meets up-to-date product and technical information and all related workplace health and safety (WHS) issues and work practices 2.3 Develop training delivery style to suit skills of recipient 2.4 Review and amend training material prior to product, equipment or facility changes being introduced by the company 2.5 Develop training schedule to meet needs and schedules of recipients |
3. Deliver training to sales and technical staff |
3.1 Deliver training sessions in a systematic fashion and in a format suitable to client’s needs 3.2 Monitor student performance against pre-determined criteria 3.3 Provide feedback on student performance against pre-determined criteria 3.4 Evaluate training session against pre-determined criteria on completion, and identify potential improvements |
4. Complete documentation |
4.1 Record session evaluation and feedback from recipients 4.2 Present report to client on effectiveness of training sessions and recommendations for improvements |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1-1.4, 2.2, 2.4, 3.2-3.4, 4.1 |
|
Writing |
1.2, 1.5, 2.1, 2.2, 2.4, 2.5, 3.4, 4.1 |
|
Oral Communication |
1.1-1.3, 2.3, 3.1, 3.3, 4.2, |
|
Numeracy |
1.4, 2.5, |
|
Navigate the world of work |
2.2 |
|
Interact with others |
1.1, 1.3, 2.3, 3.1-3.3, 4.2 |
|
Get the work done |
1.1, 1.2, 1.4, 1.5, 2.1, 2.2, 2.4, 2.5, 3.2, 3.4 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
ICTEDU501 Develop and deliver training associated with new and modified products |
ICTEDU5025A Develop and deliver training associated with new and modified products |
Updated to meet standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2