Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit defines the competency required to maintain professional and ethical conduct when dealing with colleagues, clients and employers. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Application of the Unit
Application of the unit |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Protect the interests of clients |
1.1. Monitor continuity of computing services and information flow 1.2. Ensure the integrity and security of other information as required by organisational policies, legislation and standards 1.3. Identify potential conflicts of interest and notify relevant parties of potential conflicts 1.4. Maintain confidentiality and proprietary rights of client interests |
2. Produce quality products and services |
2.1. Provide products and services that match the operational and financial needs of clients 2.2. Ensure value for money in services and products produced for clients 2.3. Maintain and work to industry and international standards 2.4. Implement quality processes when developing products and maintaining service |
3. Ensure correct representation |
3.1. Present skills, knowledge and qualifications in a professional manner 3.2. Acknowledge services and products developed by self and others correctly 3.3. Provide unbiased and objective information to clients 3.4. Provide realistic estimates for work |
4. Produce code of ethics |
4.1. Investigate and review industry standards , policies and legislations to understand the wider context of ethics 4.2. Create a code of ethics for the organisation based on that review 4.3. Disseminate and collect feedback from stakeholders 4.4. Integrate feedback as appropriate 4.5. Publish and promulgate the code of ethics to ensure all personnel and clients have access |
5. Maintain good work practices |
5.1. Perform regular checks to ensure all personnel understand and are applying the code of ethics in the workplace 5.2. Establish a review and grievance procedure to enable confidential reporting of issues arising 5.3. Interview and regularly follow up with clients to ensure they are receiving consistent and appropriate service 5.4. Take action to ensure all personnel participate in regular performance reviews and skill updates |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
To demonstrate competency in this unit the learner will require access to:
Industry codes of practice |
Context of and specific resources for assessment |
The adoption and application of ethical principles of conduct is significant for the professionalisation of an occupational group such as IT professionals, because it is one of the external hallmarks testifying to the claim that the group recognises an obligation to clients and society in general that transcends mere economic self-interest. The operation and management of ethical conduct in business relationships is important because it provides a foundation for the establishment of on-going relationships between businesses. The demonstration of this competency requires breadth, depth and complexity of knowledge and competencies which would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance are involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature. Assessment must ensure:
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Method of assessment |
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended An individual demonstrating this competency would be able to:
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Legislation and standards may include: |
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Client may include but is not limited to: |
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Standards may include: |
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Unit Sector(s)
Unit sector |
Team Work |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |