Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit defines the competency required to evaluate and select an appropriate hosting service for current and future business needs. The following unit is linked and forms an appropriate cluster:
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Application of the Unit
Application of the unit |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Select ISP based on selection criteria approved by the client |
1.1. Review comparable characteristics of a range of hosting services including web hosting facilities, data transfer, level of service, functionality, hosting plans and pricing plans 1.2. Review client usage and ensure that email and mailing list services are flexible enough to meet current and future business needs 1.3. Review support service standards to ensure they meet the needs of the business 1.4. Ensure internet service provider (ISP) hosting service has sufficient data capacity to cover partial outages 1.5. Determine availability of security technologies 1.6. Determine availability of scripting languages 1.7. Evaluate optional server applications for advanced web business functions 1.8. Confirm client selection criteria and select internet service provider (ISP) hosting service that best matches the criteria |
2. Ensure guarantee of permanent online presence |
2.1. Establish that the web hosting service has systems in place to monitor server performance and availability 2.2. Negotiate escalation procedures and performance standards with internet service provider 2.3. Establish that security and back-up procedures are articulated and meet business needs |
3. Ensure that web host meets technical requirements |
3.1. Take action to ensure that operating system supports the preferred business development software, applications, extensions and databases 3.2. Establish that the web host servers support dynamic websites using the preferred business technologies 3.3. Establish that the web host provides current and future disk space requirements 3.4. Establish that the site analysis reports are available and flexible enough to meet business needs 3.5. Establish that the security systems and payment technologies meet business and customers expectations and requirements |
4. Performance is benchmarked and tested against specified criteria |
4.1. Test the performance of the ISP during on- and off-peak times and record outcomes 4.2. Establish that the email and mailing services have back-up procedures in place and are protected from damage, erasure or unwanted damage 4.3. Take action to ensure support services perform in line with business needs |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
To demonstrate competency in this unit the learner will require access to:
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Context of and specific resources for assessment |
The effectiveness of an organisation's online presence is significantly determined by the quality, cost and features of the web hosting service provider or ISP. Web hosts often tailor their services to serve the needs of a particular type of client and the selection of an appropriate bundle of features and provider is an important decision for the organisation. An individual demonstrating this competency would be able to take responsibility for comparing and evaluating ISP services. The breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and coordination would be characteristic. The demonstration of competency may also require self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others. Assessment must ensure:
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Method of assessment |
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
An individual demonstrating this competency would be able to:
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Server applications may include: |
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Operating system may include but is not limited to: |
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Servers may include: |
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Scripting languages may include: |
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Security technologies may include: |
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Hosting plans may include: |
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Databases may include: |
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Unit Sector(s)
Unit sector |
Support |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |