Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit defines the competency required to troubleshoot local area network problems. The following units are linked and form an appropriate cluster:
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Application of the Unit
Application of the unit |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Prerequisite units |
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ICAI4097C |
Install and configure a network |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Implement regular network monitoring |
1.1. Set up appropriate logs to monitor network activity and to produce a management information base (MIB) 1.2. Use network tools to benchmark the network and to establish a reference point for network performance 1.3. Identify critical activity levels and network capacity 1.4. Regularly review documents and logs to facilitate network tuning 1.5. Make recommendations to management for additional network resources to improve performance or to pro-actively avoid problems |
2. Troubleshoot network problems |
2.1. Communicate with help desk and other support services to quickly identify network problems 2.2. Use various tools and knowledge of network topology and protocols to identify network problems 2.3. Advise users and clients of progress and solutions in a timely manner 2.4. Complete support documentation |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
To demonstrate competency in this unit the following resources will be needed:
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Context of and specific resources for assessment |
Troubleshooting local area network problems requires a focus on:
The application of this competency would generally require a degree of instruction as part of the problem solution stage, in order to empower the client to resolve or manage recurrences of similar problems. Additionally, this competency may involve participation in the development of strategic initiatives or solutions as part of a more long-term approach to network planning. In applying the skills and methods within this competency, the aim should be to minimise network down time. The breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and coordination would be characteristic. The demonstration of competency may also require self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others. Assessment must ensure:
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Method of assessment |
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
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Guidance information for assessment |
The interdependence of units for assessment purposes may vary with the particular project or scenario. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
An individual demonstrating this competency would be able to:
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Network may include but is not limited to: |
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Network topology may include: |
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User may include: |
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Network tools may include but are not limited to: |
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Documentation may follow: |
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Unit Sector(s)
Unit sector |
Support |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |