Modification History
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Release |
Comments |
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Release 1 |
This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0 |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to manage the process of compiling client business specifications to produce business solutions for consideration.
Application of the Unit
Project managers are responsible for the overall design and development process within any project and need to review, manage and approve the planned solutions.
Their job roles combine high-level management, business and technical skills necessary to manage complex technology projects within the information and communications technology (ICT) industry.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
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Element |
Performance Criteria |
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Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
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1. Obtain business requirements |
1.1 Ensure that business requirements and business specifications have been obtained from the client or appropriate person 1.2 Manage the team’s identification of the client’s business model 1.3 Ensure technical specifications for business problem have been determined 1.4 Manage the confirmation of key stakeholder requirements with stakeholders 1.5 Confirm the documentation of business objectives, technical requirements and problem |
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2. Evaluate the impact of the technical requirements |
2.1 Review the business problems, opportunities and objectives 2.2 Confirm that the technical requirements are complete 2.3 Review hardware , software and network requirements 2.4 Coordinate investigation into the processes to be changed by the business solution 2.5 Review an evaluation document on the impact of the technical requirements on the business |
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3. Produce technical business solutions |
3.1 Confirm the technical solutions produced in response to problems and business requirements 3.2 Review the costs involved to implement 3.3 Review the recommendation from a range of supplier products to determine which one best meets technical requirements 3.4 Review a report on the technical solutions addressing the business specifications and recommendations against business requirements |
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4. Document and validate the agreed solutions |
4.1 Ensure report is forwarded to appropriate person for feedback 4.2 Manage the feedback and incorporate changes as required 4.3 Coordinate redistribution of adjusted reports to appropriate person 4.4 Obtain sign-off on final business solution |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- communication skills to liaise with internal and external personnel on technical, operational and business-related matters
- literacy skills to:
- interpret technical documentation
- write reports, design solutions, technical specifications and recommendations in required formats
- numeracy skills to:
- interpret business requirements and specifications
- evaluate possible technical design scenarios for optimum solution
- planning and organisational skills to plan, prioritise and monitor team members work
- problem-solving and contingency-management skills to adapt varied business procedures to requirements
- research skills to interrogate vendor databases and websites in order to implement different solutions that meet client business specifications
- technical skills to:
- evaluate optimum solutions
- produce technical solutions
- review technical specifications.
Required knowledge
- business processes
- client business domain, including client organisation structure and business functionality
- compatibility issues and resolution procedures
- configuration of internet protocol (IP) networks
- customer and business liaison
- desktop applications and operating system (OS) as required
- procedures for linking processes
- project-management methodologies and processes
- security protocols, standards and data encryption
- technologies, such as:
- access networks
- core networks
- ICT network topologies
- mobile cellular networks
- network protocols and OS
- optical networks and principles
- radio frequency (RF) networks and principles
- radio frequency identification (RFID) hardware and software.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
Note: The preferred assessment method is through a workplace project or through a simulated medium to large enterprise workplace. |
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
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Business requirements may include: |
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Business specifications may include: |
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Client may include: |
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Appropriate person may include: |
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Problem may refer to: |
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Stakeholders may include: |
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Requirements may refer to: |
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Technical requirements may refer to: |
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Hardware may include: |
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Software may include: |
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Network may include: |
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Impact may refer to: |
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Technical solutions may include: |
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Unit Sector(s)
Programming and software development
