Modification History
Release |
Comments |
Release 1 |
This version first released with ICA11 Information and Communications Technology Version 2. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to monitor and troubleshoot virtualisation technologies with the goal of providing more efficient and reliable information and communications technology (ICT) environment.
Application of the Unit
This unit applies to senior networking staff responsible for increasing the sustainability of an enterprise by using virtualisation technologies.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
ELEMENTS |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1. Plan strategies to monitor and troubleshoot the performance of enterprise virtual computing environment |
1.1. Develop a plan to monitor virtual environment to ensure availability and optimal performance according to enterprise requirements 1.2. Identify virtual environment critical activity level and assign resources as needed 1.3. Review system logs and alerts to facilitate virtual environment tuning |
2. Manage virtual environment performance to ensure full resource optimisation |
2.1. Monitor and diagnose memory, central processing unit (CPU) and distributed power management performance 2.2. Review storage and cluster performance to maximise operational efficiency 2.3. Monitor tasks, events and alarms, and network activity and make relevant adjustments to ensure optimal operation |
3. Analyse and troubleshoot virtual environments |
3.1. Review virtual machine capacity, application and storage input and output (I/O) performance to identify and resolve performance issues 3.2. Test, analyse and troubleshoot identified virtual network problems 3.3. Analyse and troubleshoot high availability to ensure that virtual machines are running at optimal performance levels 3.4. Consult with virtualisation software vendors in order to provide solutions |
4. Diagnose virtual environment faults and provide solutions |
4.1. Use virtualisation client and server management software tools to help diagnose virtual environment problems 4.2. Install and configure external virtualisation management tools to help diagnose virtual environment problems 4.3. Use system logs and alerts to collect and analyse errors 4.4. Evaluate problems using log files and alerts |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills |
communication skills to:
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure access to:
Where applicable, physical resources should include equipment modified for people with special needs. |
Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Virtual environment may include: |
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Enterprise requirements may include: |
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Virtual networks may include: |
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High availability may relate to use of: |
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Virtualisation software vendors may include: |
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Management software may include: |
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External virtualisation management tools may include: |
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Unit Sector(s)
Networking