Modification History
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Release |
Comments |
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Release 1 |
This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0 |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to operate word-processing applications and perform basic operations, including creating and formatting documents, creating tables and printing labels.
Application of the Unit
This unit applies to workers who perform a range of routine tasks in the workplace using fundamental knowledge of word processing under direct supervision or with limited responsibility.
Operating a word-processing application is a core function and essential skill for most businesses.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
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Element |
Performance Criteria |
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Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
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1. Apply OHS practices |
1.1 Use workplace ergonomic work practices and strategies 1.2 Organise work area ensuring an ergonomic work environment |
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2. Create documents |
2.1 Open word-processing application, create document and add data according to information requirements 2.2 Use document templates as required 2.3 Use simple formatting tools when creating the document 2.4 Save document to directory |
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3. Customise basic settings to meet page layout conventions |
3.1 Adjust page layout to meet information requirements 3.2 Open and view different toolbars 3.3 Change font format to suit the purpose of the document 3.4 Change alignment and line spacing according to document information requirements 3.5 Modify margins to suit the purpose of the document 3.6 Open and switch between several documents |
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4. Format documents |
4.1 Use formatting features and styles as required 4.2 Highlight and copy text from another area in the document or from another active document 4.3 Insert headers and footers to incorporate necessary data 4.4 Save document in another file format 4.5 Save and close document to a storage device |
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5. Create tables |
5.1 Insert standard table into document 5.2 Change cells to meet information requirements 5.3 Insert and delete columns and rows as necessary 5.4 Use formatting tools according to style requirements |
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6. Add images |
6.1 Insert appropriate images into document and customise as necessary 6.2 Position and resize images to meet document formatting needs |
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7. Print documents |
7.1 Preview document in print preview mode 7.2 Select basic print settings 7.3 Print document or part of document from printer |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- communication skills to:
- communicate with peers and supervisors
- seek assistance and expert advice
- literacy skills to:
- interpret user manuals and help functions
- read and write basic workplace documents
- problem-solving skills to address common operational problems when using word-processing applications
- technical skills to:
- operate a personal computer (PC)
- use a keyboard to enter text and numerical data.
Required knowledge
- formatting styles and their effect on formatting, readability and appearance of documents
- organisational requirements for ergonomics, such as work periods and breaks
- organisational style guide
- purpose, use and function of word-processing software.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure access to:
Where applicable, physical resources should include equipment modified for people with special needs. |
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
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Ergonomic work practices may include: |
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Ergonomic work environment may relate to: |
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Information requirements may include: |
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Formatting tools may include: |
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Font format may include: |
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Formatting features may include: |
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File format may include: |
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Storage device may include: |
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Images may include: |
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Print settings may include: |
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Unit Sector(s)
General ICT
