Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit defines the competency required to apply techniques that facilitate the planning, implementation and monitoring of information technology change. |
Application of the Unit
Application of the unit |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Plan IT system changes |
1.1. Research and develop change procedures and conventions 1.2. Develop IT change management plan 1.3. Identify key personnel responsible for change management policies and procedures 1.4. Train staff and management in change management procedures and polices 1.5. Evaluate current IT system to determine changing user or business patterns 1.6. Identify key personnel responsible for authorising and implementing change management plan |
2. Identify technology system change needs |
2.1. Determine current IT benchmarks 2.2. Compare identified needs against performance benchmarks to identify possible changes 2.3. Assess proposed changes to determine impact 2.4. Notify key personnel of necessary change |
3. Implement change |
3.1. Plan change schedule 3.2. Prioritise changes and allocate resources 3.3. Implement change management plan and procedures 3.4. Involve stakeholders in the implementation process 3.5. Capture new performance benchmarks to measure changes 3.6. Ensure appropriate liaison methods are used 3.7. Identify training requirements 3.8. Notify stakeholders of change |
4. Monitor and review implementation |
4.1. Measure change performance against new benchmarks 4.2. Submit performance results to stakeholders 4.3. Obtain sign-off on changes 4.4. Provide appropriate documentation and reporting |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
To demonstrate competency in this unit the person will require access to:
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Context of and specific resources for assessment |
Implementing change management processes for an IT system may in some cases be a complex and large undertaking involving analysis, diagnosis, design, planning, execution and evaluation across a broad range of technical functions, including development of new criteria or applications or knowledge or procedures. Significant technical judgement and leadership will be required in complex technological change management processes. The in-depth review of technical systems across a wide and often unpredictable variety of contexts may be necessary for determining appropriate strategies. Contributions to the development of significant test plans will be involved and accountability and responsibility for self and others in achieving the outcomes will be necessary. The breadth, depth and complexity involving analysis, design, planning, execution and evaluation across a range of technical and/or management functions including development of new criteria or applications or knowledge or procedures would be characteristic. Assessment must ensure:
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Method of assessment |
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. An individual demonstrating this competency would be able to:
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Requirements may be in reference to: |
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User may include: |
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Change procedures |
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Benchmarks may include: |
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Stakeholders may include but are not limited to: |
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Liaison methods may include but are not limited to: |
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Unit Sector(s)
Unit sector |
Implement |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |