Modification History
Release |
Comments |
Release 2 |
This version first released with ICA11 Information and Communications Technology Training Package Version 2. Addition of two new units of competency to Elective Group F. |
Release 1 |
This Qualification first released with ICA11 Information and Communications Technology Training Package version 1.0 |
Description
This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technical functions and to achieve a degree of self-sufficiency as an advanced ICT user.
Persons working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.
Job roles
Possible job titles relevant to this qualification include:
- help desk officer
- help desk assistant
- ICT operations support
- ICT user support
- PC support
- technical support.
Pathways Information
Pathways into the qualification
Preferred pathways for candidates considering this qualification may include:
- after achieving ICA20111 Certificate II in Information, Digital Media and Technology, or other relevant qualifications or units equivalent to the core of ICA20111
OR
- with demonstrated vocational experience in a range of work environments using basic information technologies.
Pathways from the qualification
ICA40111 Certificate IV in Information Technology, or a range of other Certificate IV qualifications.
Licensing/Regulatory Information
There is no link between this qualification and licensing, legislative or regulatory requirements, except for three elective units ICTCBL2136A, ICTCBL2137A and ICTCBL2139A, which must be undertaken with reference to the regulatory regime of the prevailing statutory authority (currently ACMA). There may be some alignment with industry-standard certification competencies.
Entry Requirements
There are no entry requirements for this qualification.
Employability Skills Summary
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability skill |
Industry/enterprise requirements for this qualification |
Communication |
|
Teamwork |
|
Problem-solving |
|
Initiative and enterprise |
|
Planning and organising |
|
Self-management |
|
Learning |
|
Technology |
|
Packaging Rules
Total number of units = 17
6 core units plus
11 elective units, of which:
- 5 units must be from one of the following specialist elective groups:
- Group A Applications
- Group B Network administration
- Group C Support
- Group D Web technologies
- Group E Multimedia
- up to 6 units may be from any of the specialist elective groups below or from Group F general elective units
- up to 3 units may be from elsewhere in ICA11 or any other Training Package or accredited course at Certificate II, III or IV level.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core units
BSBSUS301A Implement and monitor environmentally sustainable work practices
BSBWHS304A Participate effectively in WHS communication and consultative processes
ICAICT202A Work and communicate effectively in an IT environment
ICAICT301A Create user documentation
ICAICT302A Install and optimise operating system software
ICASAS301A Run standard diagnostic tests
Elective units
Specialist elective units
Group A Applications
ICAICT203A Operate application software packages
ICAICT304A Implement system software changes
ICAICT307A Customise packaged software applications for clients
ICAICT308A Use advanced features of computer applications
ICAICT409A Develop macros and templates for clients using standard products
Group B Network administration
ICANWK301A Provide network systems administration
ICANWK302A Determine and action network problems
ICANWK304A Administer network peripherals
ICANWK305A Install and manage network protocols
ICASAS307A Install, configure and secure a small office home office network
Group C Support
ICAICT303A Connect internal hardware components
ICASAS303A Care for computer hardware
ICASAS304A Provide basic system administration
ICASAS305A Provide IT advice to clients
ICASAS306A Maintain equipment and software
Group D Web technologies
BSBEBU401A Review and maintain a website
ICAWEB201A Use social media tools for collaboration and engagement
ICAWEB301A Create a simple markup language document
ICAWEB302A Build simple websites using commercial programs
ICAWEB303A Produce digital images for the web
Group E Multimedia
CUFANM301A Create 2D digital animations
CUFANM302A Create 3D digital animations
ICAGAM301A Apply simple modelling techniques
ICAGAM302A Design and apply simple textures to digital art
ICAGAM303A Review and apply the principles of animation
General elective units
Group F
BSBIPR301A Comply with organisational requirements for protection and use of intellectual property
CUFDIG301A Prepare video assets
CUFDIG302A Author interactive sequences
CUFDIG304A Create visual design components
ICAICT305A Identify and use current industry-specific technologies
ICAICT306A Migrate to new technology
ICANWK303A Configure and administer a network operating system
ICANWK306A Evaluate characteristics of cloud computing solutions and services
ICANWK419A Identify and use current virtualisation technologies
ICPMM346C Incorporate video into multimedia presentations
ICAPRG301A Apply introductory programming techniques
ICTCBL2065A Splice and terminate optical fibre cable for carriers and service providers
ICTCBL2136A Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule
ICTCBL2137A Install, maintain and modify customer premises communications cabling: ACMA Open Rule
ICTCBL2139A Apply safe technical work practices for cabling registration
ICTBWN3082A Perform tests on optical communication system and components
ICTBWN3088A Install optical fibre splitters in fibre distribution hubs
ICTBWN3090A Install lead-in module and cable for fibre to the premises
ICTBWN3100A Work safely with live fibre to test and commission a fibre to the x installation