Modification History
HLT07 Version 4 |
HLT07 Version 5 |
Comments |
HLTHIR301B Communicate and work effectively in health |
HLTHIR301C Communicate and work effectively in health |
ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit of competency describes the skills and knowledge required to work effectively in a health setting with clients, staff, visitors, suppliers and others to meet established work requirements |
Application of the Unit
Application |
This unit applies to work in a range of health settings such as:
Application of this unit should be contextualised to reflect specific workplace requirements and practices |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Work ethically |
1.1 Follow ethical guidelines in decision-making in all work undertaken in the health setting with awareness of potential ethical complexity in own work role 1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken 1.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel 1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure 1.5 Show respect for rights and responsibilities of others through considered application of work practices 1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken 1.7 Recognise, avoid and/or address any conflict of interest |
2. Communicate effectively in a health setting |
2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards 2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters 2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received 2.4 Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes 2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards 2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace |
3. Practise high standards of personal hygiene |
3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting 3.2 Wear personal protective equipment correctly according to organisation requirements 3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures 3.4 Report or initiate action within own area of responsibility to redress any potential workplace hazards |
4. Promote a positive approach to health |
4.1 Clarify components of own role that contribute to maintaining an effective and client-centred approach to health 4.2 Promote an approach in which clients are included in shared decision-making as partners in health care where appropriate 4.3 Contribute to a workplace culture of promoting good health by sharing health information in line with organisation policy 4.4 Focus on preventing ill health and minimising risk in the workplace |
5. Maintain professional work standards |
5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel 5.2 Contribute to identifying and implementing improved work practices 5.3 Comply with relevant accreditation standards applying to work undertaken 5.4 Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken 5.5 Respond positively to changes to improve work practices and procedures in accordance with organisation requirements 5.6 Identify and report issues requiring mandatory notification to supervisor and/or appropriate authority |
6. Work effectively within the health care system |
6.1 Demonstrate respect for workers from different sectors and levels of the industry 6.2 Work with awareness of the roles of various organisations in the health care system in Australia 6.3 Maintain awareness of current issues influencing health care, including health issues for Indigenous Australians |
7. Take responsibility for personal skill development |
7.1 Seek advice from appropriate persons on areas for skills/knowledge development 7.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager 7.3 Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training 7.4 Identify and prioritise personal work goals in accordance with organisation requirements |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this competency unit: |
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Context of and specific resources for assessment: |
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Access and equity considerations: |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Requirements of own work role may include: |
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Organisation policy on confidentiality may relate to: |
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Organisation procedures, policies, awards, standards and legislation may include: |
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A client-centred approach to health includes: |
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Improved work practices may relate, for example to: |
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Employee rights and responsibilities may relate to: |
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Personal hygiene may include: |
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Personal protective equipment (PPE) may include: |
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Issues requiring mandatory notification may include: |
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Identifying and implementing improved work practices may include: |
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Employer rights and responsibilities may relate to: |
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Designated knowledge/skill development may relate to: |
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Unit Sector(s)
Not Applicable