Modification History
Version 4 |
Version 5 |
Comments |
HLTCSD302C Assist with lifestyle and social support needs |
HLTCSD302D - Assist with lifestyle and social support needs |
Unit updated in V5. ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit of competency describes the skills and knowledge required when providing support services to clients in home and/or community based settings |
Application of the Unit
Application |
Work performed requires a range of well-developed skills where some discretion and judgement is required. Individuals will take responsibility for their own outputs and limited responsibility for the output of others |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Obtain information regarding the support that is required |
1.1 Obtain client information from co-ordinator or supervisor 1.2 Contact and negotiate with the client an appropriate time and venue for the service 1.3 Confirm the scope, nature and frequency of the support needs required with the client and appropriate personnel |
2. Maintain equipment and records as required |
2.1 Record the details of visit/service in accordance with organisations requirements 2.2 Maintain and use vehicle appropriately in accordance within established guidelines and relevant state/territory transport policies 2.3 Maintain client privacy and confidentiality in accordance with organisation requirements |
3. Deliver support service to client |
3.1 Follow documented procedures and ethics when undertaking client service delivery to support a clients needs 3.2 Provide assistance in maintaining an environment that enables maximum well being according to own job role, responsibilities and established guidelines 3.3 Provide support that enables clients to direct their own care where appropriate and within the organisations policy and procedures, including directions given by the supervisor 3.4 Reflect the safety and needs of the clients when undertaking support service delivery 3.5 Inform and encourage clients to use appropriate support services 3.6 Inform clients in a courteous manner, the limitations of the service 3.7 Seek assistance when it is not possible to provide appropriate support to the client 3.8 Communicate to the client and other care givers the nature and scope of ongoing support |
4. Record client support activities involving financial transactions |
4.1 Obtain the clients signature on receipts where required 4.2 Document and retain receipts regarding all financial transactions involving client support activities and/or deal with this process according to established policies and procedures |
5. Monitor and evaluate support given |
5.1 Obtain and act upon all feedback given by the client regarding the provision of services 5.2 Provide feedback on client services to co-ordinator or other appropriate personnel 5.3 Provide feedback and suggestions where appropriate regarding the clients care plan/program and /or changes in the clients circumstances or needs 5.4 Obtain feedback from the client, client's family and other care givers to support service delivery 5.5 Assess their own job role according to feedback, and make adjustments where required to ensure ongoing best practice to support service delivery |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to
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Essential skills (contd): In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this competency unit: |
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Context of and specific resources for assessment: |
Resource requirements include all the relevant resources commonly provided for lifestyle and social support in a health service setting. Specific tools may include:
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Method of assessment |
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Access and equity considerations: |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Support may include: |
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Clients may include but is not limited to: |
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Support must include: |
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Equipment may include: |
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Coordinator may be: |
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Visit/service may be recorded: |
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State/Territory transport policy may include: |
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Privacy and confidentiality of clients may include: |
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Service delivery environment may include: |
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Unit Sector(s)
Not Applicable