Modification History
Version 4 |
Version 5 |
Comments |
HLTCOM408C Use specific health terminology to communicate effectively |
HLTCOM408D - Use specific health terminology to communicate effectively |
Unit updated in V5. ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit covers the skills required to understand and respond to instructions, carry out routine tasks and communicate with a range of internal and external clients in a health care practice, using appropriate practice-specific health terminology. |
Application of the Unit
Application |
This unit applies to work in a range of health settings where health services are provided with direct client contact involved Application of this unit should be contextualised to reflect any specific workplace requirements, issues and practices |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Respond appropriately to instructions containing health terminology |
1.1 Receive, understand and document written and oral instructions using practice-specific health terminology 1.2 Use checklists containing health terminology where appropriate 1.3 Recognise and interpret abbreviations for practice-specific terms and associated processes 1.4 Understand and adhere to policies, procedures and guidelines of specific health workplace 1.5 Seek clarification of instructions when necessary |
2. Carry out routine tasks |
2.1 Use practice-specific health terminology correctly in the completion of routine tasks 2.2 Seek assistance from designated person/s as required |
3. Use appropriate health terminology in oral and written communication |
3.1 Use appropriate practice-specific health terminology as directed in oral and written communication with clients, fellow workers and health professionals 3.2 Present written communication to a designated person for verification of terminology if required 3.3 Correctly spell and pronounce practice-specific health terminology 3.4 Seek advice from designated person as required to clarify correct use and meaning of practice-specific health terms and associated processes |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this competency unit: |
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Access and equity considerations: |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Practice-specific health terminology may include standard terms and abbreviations relating to: |
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Written and oral instructions may include: |
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Routine tasks may include: |
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Oral communication may include: |
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Written communication may include: |
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Clinic guidelines may include: |
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Clarification may be sought from: |
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Unit Sector(s)
Not Applicable