Modification History
Not Applicable
Unit Descriptor
Unit Descriptor |
This unit describes the skills and knowledge required to provide social and emotional well being guidance and support to Aboriginal and/or Torres Strait Islander clients in crisis, in need and in the context of an ongoing supportive client/worker relationship |
Application of the Unit
Application |
Aboriginal and/or Torres Strait Islander SEWB workers may apply these skills and knowledge as part of primary health care services Successful completion of this unit equips Aboriginal and/or Torres Strait Islander Health Workers to provide support related to social and emotional wellbeing and does not infer that they are qualified counsellors |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Pre-requisites |
This unit must be assessed after successful achievement of pre-requisites:
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Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Work within professional and personal boundaries |
1.1 Define and observe the professional boundaries of SEWB support relationships in relation to working with a range of clients, including: women, men, children, youth, families, couples 1.2 Explain the professional and personal boundaries of SEWB support and discuss with the client 1.3 Work in accordance with organisation policies on professional and personal boundaries |
2. Assess the current status and needs of the client |
2.1 Establish a safe, supportive and culturally secure environment for the client 2.2 Explain the process of providing guidance and support to the client 2.3 Explain the role and limitations of the social and emotional well being worker to the client 2.4 Take client history through discussion with the client and appropriate others 2.5 Assess client's current mental status and needs by discussion with the client and appropriate others |
3. Plan treatment for the client |
3.1 Discuss treatment options with client, including alternative therapies that may include traditional Aboriginal healing 3.2 Develop a treatment plan with the client 3.3 Identify and explore referral options |
4. Provide appropriate emotional support and guidance to clients |
4.1 Establish an emotionally safe and culturally secure environment to support client self-disclosure 4.2 Use appropriate communication techniques to build rapport, empathy and trust with the client 4.3 Take into account socioeconomic demographic, cultural and language needs in all counselling work 4.4 Use a non judgemental approach in all counselling work 4.5 Use strategies for resolving conflict where appropriate 4.6 Use strategies for building self esteem where appropriate 4.7 Select therapies and techniques appropriate to client's physical, cultural, spiritual, intellectual and emotional needs 4.8 Provide information to the client as appropriate and at the client's request in accordance with organisation policy and procedures, confidentiality requirements and duty of care |
5. Refer clients |
5.1 Discuss referral options with client 5.2 Maintain links with referral agencies 5.3 Facilitate referral to other agencies where and when appropriate 5.4 Follow up with clients referred to other agencies as appropriate to social and emotional well being work role |
6. Review counselling treatment with clients |
6.1 Discuss effectiveness of the treatment plan with the client 6.2 Discuss options for variation to the treatment plan with the client 6.3 Consult colleagues as necessary and appropriate in accordance with confidentiality requirements 6.4 Revise treatment plans with the client |
7. Review or end counselling relationship with the client |
7.1 Review effectiveness of therapeutic relationship with the client 7.2 Discuss ending a counselling relationship with the client and others (i.e. other agencies) as appropriate 7.3 Review impact on the client of ending the counselling relationship 7.4 Put in place referral and support networks to support client when counselling relationship ends |
8. Use self protection strategies |
8.1 Use conflict resolution and negotiation in a crisis as appropriate 8.2 Take appropriate action to ensure safety of client, self and others in accordance with organisation policies and protocols and available resources 8.3 Seek emergency assistance as required 8.4 Acknowledge limits of own abilities and refer appropriately in accordance with organisation policies and available resources 8.5 Seek debriefing as required 8.6 Undertake ongoing self care and stress management activities |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of:
continued ... |
Essential knowledge (continued ):
Essential knowledge may also include :
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to apply:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects of assessment : |
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Conditions of assessment : |
This unit includes skills and knowledge specific to Aboriginal and/or Torres Strait Islander culture Assessment must therefore be undertaken by a workplace assessor who has expertise in the unit of competency or who has the current qualification being assessed and who is:
or:
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Context of assessment : |
Such conditions may include
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Method of assessment : |
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Related units : |
This unit may be assessed independently or in conjunction with other units with associated workplace application |
Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Cultural respect |
This competency standard supports the recognition, protection and continued advancement of the inherent rights, cultures and traditions of Aboriginal and Torres Strait Islander peoples It recognises that the improvement of the health status of Aboriginal and Torres Strait Islander people must include attention to physical, spiritual, cultural, emotional and social wellbeing, community capacity and governance Its application must be culturally sensitive and supportive of traditional healing and health, knowledge and practices |
Community control |
Community participation and control in decision-making is essential to all aspects of health work, and the role of the health worker is to support the community in this process |
Supervision |
Supervision must be conducted in accordance with prevailing state/territory and organisation legislative and regulatory requirements References to supervision may include either direct or indirect supervision of work by more experienced workers, supervisors, managers or other health professionals A person at this level should only be required to make decisions about clients within the organisation's standard treatment protocols and associated guidelines |
Legislative requirements |
Federal, state or territory legislation may impact on workers' practices and responsibilities. Implementation of the competency standards should reflect the legislative framework in which a health worker operates. It is recognised that this may sometimes reduce the application of the Range of Variables in practice. However, assessment in the workplace or through simulation should address all essential skills and knowledge across the Range of Variables Aboriginal and/or Torres Strait Islander Health Workers may be required to operate in situations that do not constitute "usual practice" due to lack of resources, remote locations and community needs. As a result, they may need to possess more competencies than described by "usual practice circumstances" Under all circumstances, the employer must enable the worker to function within the prevailing legislative framework |
Characteristics of clients include : |
... and may include :
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Services include : |
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Stakeholders include : |
... and may include :
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Organisation policies and processes may include : |
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Linked agencies may include : |
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Unit Sector(s)
Not Applicable