Modification History
Not Applicable
Unit Descriptor
Unit Descriptor |
This unit is to deal with the skills and knowledge required to assist clients to communicate information to health care providers and vice versa (including interpreting and translating where required) and to liaise with service providers in order to enable client access to a range of health services |
Application of the Unit
Application |
This unit is intended to address skills and knowledge required by those working with Aboriginal or Torres Strait Islander communities at Certificate III level, under direction, to deliver a specific range of health care services Direction may be provided by close supervision or established guidelines that limit discretion This competency unit incorporates skills and knowledge covered in:
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Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Support clients in the use of a preferred language |
1.1 Encourage and support Aboriginal and Torres Strait Islander clients to communicate in their preferred language 1.2 Accurately translate verbal and/or written information to address the needs of service providers and/or clients 1.3 Provide interpreting services as required to support relationships between service providers, carers, clients and the community 1.4 Advise clients as required of persons or organisations who may assist in interpreting a particular language 1.5 Assist clients as required to contact persons or organisations who can interpret a particular language |
2. Translate verbal or written information into a form that is understood |
2.1 Respond to requests for assistance with interpretation in line with organisation guidelines 2.2 Assess the need for interpretation and discuss with appropriate persons 2.3 Translate information from one language to the language(s) of the other person(s) involved 2.4 Regularly check the clarity of the communication, before and after the translation 2.5 Use clear, appropriate and accessible language that values and respects each individual |
3. Facilitate communication between clients and service providers |
3.1 Assist clients to explain their needs and issues and negotiate available options 3.2 Explain reasons for information needed by service providers to clients as required 3.3 Explain in detail services offered by specific health service providers to clients 3.4 Assist in ensuring the client has understood the information provided by the service provider |
4. Liaise with health service providers in meeting client and community needs |
4.1 Inform multi-disciplinary health service teams of ongoing and/or changing individual and community needs and issues that may impact on service provision 4.2 Communicate local community values, beliefs and gender roles to service providers as required 4.3 Explain the role of traditional healers in the community to service providers, if required 4.4 Consult health service providers about the organisation and delivery of health services in the community 4.5 Undertake consultation to provide clients with reasonable and timely access to general and specialist health services required outside their own community |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects of assessment : |
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Conditions of assessment : |
This unit includes skills and knowledge specific to Aboriginal and/or Torres Strait Islander culture Assessment must therefore be undertaken by a workplace assessor who has expertise in the unit of competency or who has the current qualification being assessed and who is:
or:
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Context of assessment : |
Competence should be demonstrated working individually, under supervision or as part of a primary health care team working with Aboriginal and/or Torres Strait Islander clients Assessment should replicate workplace conditions as far as possible |
Related units : |
This unit may be assessed independently or in conjunction with other units with associated workplace application |
Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Cultural respect |
This competency standard supports the recognition, protection and continued advancement of the inherent rights, cultures and traditions of Aboriginal and Torres Strait Islander peoples It recognises that the improvement of the health status of Aboriginal and Torres Strait Islander people must include attention to physical, spiritual, cultural, emotional and social well-being, community capacity and governance Its application must be culturally sensitive and supportive of traditional healing and health, knowledge and practices |
Community control |
Community participation and control in decision-making is essential to all aspects of health work, and the role of the health worker is to support the community in this process |
Supervision |
Supervision must be conducted in accordance with prevailing state/territory and organisation legislative and regulatory requirements References to supervision may include either direct or indirect supervision of work by more experienced workers, supervisors, managers or other health professionals A person at this level should only be required to make decisions about clients within the organisation's standard treatment protocols and associated guidelines |
Legislative requirements |
Federal, state or territory legislation may impact on workers' practices and responsibilities. Implementation of the competency standards should reflect the legislative framework in which a health worker operates. It is recognised that this may sometimes reduce the application of the Range of Variables in practice. However, assessment in the workplace or through simulation should address all essential skills and knowledge across the Range of Variables Aboriginal and/or Torres Strait Islander Health Workers may be required to operate in situations that do not constitute 'usual practice' due to lack of resources, remote locations and community needs. As a result, they may need to possess more competencies than described by 'usual practice circumstances' Under all circumstances, the employer must enable the worker to function within the prevailing legislative framework |
Preferred language may include : |
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Translation and interpreting services include : |
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Clients may include : |
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Service providers may include : |
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Appropriate persons may include : |
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Unit Sector(s)
Not Applicable