Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit describes the outcomes required to communicate and interact effectively with other workers, including, gathering, conveying and receiving information through verbal and written forms of communication and participating in work relations General workplace legislative and regulatory requirements may apply to this unit; however there are no specific licensing or certification requirements at the time of publication This unit replaces FPICOR2202A Communicate and interact effectively in the workplace |
Application of the Unit
Application of the unit |
The unit involves effectively communicating and interacting in the workplace in a variety of work settings, including, a forest environment, saw mill, wood chip mill, veneer mill, board/plywood mill, timber treatment plant, downstream processing of timber, forest products factory, forest products sales and service, horticultural, domestic, local council, emergency services environment The skills and knowledge required for competent workplace performance are to be used within the scope of the person's job and authority |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Not Applicable
Employability Skills Information
Employability skills |
This unit contains employability skills |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Gather, convey and receive information |
1.1. Applicable Occupational Health and Safety (OHS), environmental , legislative and organisational requirements relevant to communicating and interacting effectively in the workplace are identified and followed 1.2. Verbal and written instructions are gathered, received and responded to with correct actions 1.3. Instructions are conveyed accurately using relevant communication modes 1.4. Work signage is responded to with correct action 1.5. Information is conveyed in simple language and messages are acknowledged and checked 1.6. Questions are used to gain additional information and to clarify understanding |
2. Carry out face-to-face routine communication |
2.1. Routine instructions and messages are received and followed 2.2. Workplace procedures are carried out to company requirements 2.3. Information from a range of sources is accessed, interpreted and checked with appropriate personnel 2.4. Information is selected and sequenced correctly 2.5. Verbal and written reporting is conducted clearly and legibly in line with workplace procedures |
3. Apply visual communications |
3.1. Visual communications are used following accepted industry practices and/or social conventions 3.2. Attention of the communicating parties is obtained, checked and acknowledged 3.3. Intention of visual communications is clarified and checked at each step 3.4. Unclear or ambiguous visual communications are questioned or visually cancelled 3.5. Instances of unclear visual communications are followed up to avoid repeated problems |
4. Participate in simple meeting processes |
4.1. Correct process for meetings is identified and followed in line with pre-determined or agreed procedures 4.2. Responses are sought and provided to others in the group 4.3. Constructive contributions are made to the group 4.4. Goals or outcomes are noted and communicated to appropriate personnel |
5. Maintain work relationships |
5.1. Communication with co-workers is conducted in a courteous manner which reflects sensitivity to individual, social and cultural differences 5.2. Relevant workplace information is shared with co-workers to achieve designated individual and team, goals and objectives 5.3. Assistance is provided to, and sought from, co-workers to achieve work tasks 5.4. Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified with appropriate personnel |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
A person who demonstrates competency in this unit must be able to provide evidence that they can communicate and interact effectively in the workplace |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements of this unit and include demonstration of:
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Context of and specific resources for assessment |
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Method of assessment |
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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OHS requirements : |
are to be in line with applicable Commonwealth, State or Territory legislation and regulations, and organisational safety policies and procedures, and may include:
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Environmental requirements may include : |
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Legislative requirements : |
are to be in line with applicable Commonwealth, State or Territory legislation, regulations, certification requirements and codes of practice and may include:
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Organisational requirements may include: |
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Verbal and written instructions may include: |
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Communication modes may include: |
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Work signage may include: |
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Interpreting information may include: |
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Appropriate personnel may include: |
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Sequencing information is to include: |
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Reporting may include: |
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Visual communications may include: |
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Meetings may be: |
and are to include:
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Social and cultural differences may be expressed in: |
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Unit Sector(s)
Not Applicable
Competency field
Competency field |
Core |