Qualification details

FPI20611 - Certificate II in Timber Merchandising (Release 4)

Summary

Releases:
ReleaseStatusRelease date
4 (this release)Current 01/May/2015
(View details for release 3) Replaced27/Aug/2013
(View details for release 2) Replaced27/Nov/2012
(View details for release 1) Replaced07/Feb/2012

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to FPI20605 - Certificate II in Timber Merchandising 06/Feb/2012
Is superseded by and equivalent to FWP20616 - Certificate II in Timber Merchandising 12/May/2016

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCUS301B - Deliver and monitor a service to customersDeliver and monitor a service to customers Elective
BSBINM201A - Process and maintain workplace informationProcess and maintain workplace information Elective
BSBITU201A - Produce simple word processed documentsProduce simple word processed documents Elective
BSBWOR204A - Use business technologyUse business technology Elective
FPICOR2201B - Work effectively in the forest and forest products industryWork effectively in the forest and forest products industry Core
FPICOR2202B - Communicate and interact effectively in the workplaceCommunicate and interact effectively in the workplace Core
FPICOR2203B - Follow environmental care proceduresFollow environmental care procedures Core
FPICOR2205B - Follow OHS policies and proceduresFollow OHS policies and procedures Core
FPICOR2207B - Maintain quality and product careMaintain quality and product care Elective
FPICOT2205B - Tail out materialsTail out materials Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621900 Other Sales Assistants And Salespersons 
ASCO (occupation type) Identifier 8211 Sales Assistants 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 521 Certificate II 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621900 Other Sales Assistants And Salespersons 03/Sep/2012 
ASCO (occupation type) Identifier 8211 Sales Assistants 03/Sep/2012 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 03/Sep/2012 
Qualification/Course Level of Education Identifier 521 Certificate II 07/Feb/2012 
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Modification History

Release 4

Elective unit HLTAID003 replaces HLTFA311A.

Release 2

Three new units added to elective bank:

  • FPICOT2241
  • FPICOT3263
  • FPICOT3264

Elective unit HLTFA311A replaces HLTFA301C – Not equivalent.

Imported units updated to current release:

  • SIRXADM001A
  • SIRXFIN002A
  • SIRXICT001A
  • SIRXINV001A

Release 1.1

Six imported units of competency updated:

  • SIRXCCS202 replaces SIRXCCS002A - Equivalent
  • BSBCUS301B replaces BSBCUS301A - Equivalent
  • SIRXCCS201 replaces SIRXCCS001A - Equivalent
  • SIRXFIN201 replaces SIRXFIN001A - Equivalent
  • SIRXMER201 replaces SIRXMER001A - Equivalent
  • SIRXSLS201 replaces SIRXSLS001A - Equivalent

Description

This qualification is designed for job roles in the timber merchandising sector of the forest and forest products industry.

Pathways Information

This qualification has one employment pathway for timber merchandising. This is:

  • Customer Service / Sales Assistant (Retail or Wholesale)

Entry may be gained through progression from a lower level FPI qualification or recognition of existing industry experience or qualifications.

This qualification may be suited to an Australian Apprenticeship pathway.

Licensing/Regulatory Information

Native FPI units may be subject to state or territory licensing, legislative, regulatory or certification requirements.

Some imported units in the elective bank may be subject to state or territory codes, regulations, licences and/or permits. These units must be implemented in line with the licensing requirements outlined in the unit’s parent Training Package.

Entry Requirements

There are no entry requirements.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

  • Apply detailed specialised knowledge of product to provide accurate advice to customers
  • Conduct communication with customers in a professional, courteous manner, according to store policy
  • Use effective questioning/active listening and observation skills to identify customers' special requirements
  • Use verbal and non-verbal communication to develop rapport with customers during service delivery

Teamwork

  • Convey product knowledge to other staff members as required
  • Follow work plans to improve environmental practices and resource efficiency
  • Notify appropriate personnel in the event of an emergency
  • Provide a quality service environment by treating customers and team members in a courteous and professional manner through all stages of the service/sales procedure

Problem-solving

  • Accurately identify the nature of customer complaints, resolve complaints and provide service to customers according to store policies
  • Follow safe workplace procedures and safe work instructions for controlling risks
  • Identify and report occupational health and safety issues and risks in the work area to appropriate personnel
  • Promptly refer unresolved customer dissatisfaction or complaints to supervisor

Initiative and enterprise

  • Promptly identify customers with special needs or requirements by observation and questioning
  • Recognise and act upon opportunities to deliver additional levels of service beyond the customer's immediate request
  • Suggest improvements to workplace practices and resource efficiency to relevant personnel
  • Take opportunities to turn incidents of customer dissatisfaction into a demonstration of high quality service to customers in line with store policy

Planning and organising

  • Access and apply workplace safety procedures
  • Accurately identify and comply with safety signs and symbols
  • Accurately locate, record and report workplace information
  • Gather, convey and receive information

Self-management

  • Identify and comply with applicable occupational health and safety, legislative and organisational requirements relevant to communicating and interacting with others
  • Maintain work relationships
  • Safely and efficiently follow environmental care procedures according to organisational requirements
  • Seek appropriate support to assist and improve own performance to achieve personal and organisational goals and objectives

Learning

  • Establish opportunities for professional development in consultation with appropriate personnel in accordance with organisational procedures
  • Identify opportunities for professional development
  • Practise and carry out emergency and evacuation procedures in the event of an emergency
  • Record and report information regarding learning and competency development in accordance with organisational requirements

Technology

  • Select equipment appropriate to work task requirements and use in accordance with manufacturer's recommendations, which may include telephones or communications equipment, tools, machinery, vehicles, navigational aids, instruments, computers and computer software, printers, facsimile machines and photocopiers
  • Use a range of communication/electronic equipment

Packaging Rules

Total number of units = 13

  • 6 core units plus
  • 7 elective units, consisting of:
  • 3 units from Group A
  • up to 4 units from Group A and/or Group B
  • up to 2 units recommended for packaging at Certificate I, II or III level from this or any other endorsed Training Package or state/territory accredited course.

Elective units must be relevant to work undertaken in the timber merchandising sector of the industry.

CORE UNITS 

Field 

Unit Code 

Unit Title 

Core 

FPICOR2201B

Work effectively in the forest and forest products industry

FPICOR2202B

Communicate and interact effectively in the workplace

FPICOR2203B

Follow environmental care procedures

FPICOR2205B

Follow OHS policies and procedures

SIRXCCS202

Interact with customers

SIRXSLS002A

Advise on products and services

GROUP A ELECTIVE UNITS 

Field 

Unit Code 

Unit Title 

Sawing Operations 

FPICOT2205B

Tail out materials

FPICOT2208B

Resaw boards and timber

FPICOT2218B

Cross cut materials with a fixed saw

FPICOT2229B

Dock material to length

FPICOT2238A

Cut materials with a hand-held chainsaw

FPITMM2201B

Cut material to length and angles

FPITMM2202B

Machine material

FPIWPP2201B

Cut panels

Grading & Testing 

FPICOR2207B

Maintain quality and product care

FPICOT2212B

Grade hardwood sawn and milled products

FPICOT2213B

Grade softwood sawn and milled products

FPICOT2214B

Grade cypress sawn and milled products

FPICOT2215B

Visually stress grade hardwood

FPICOT2216B

Visually stress grade softwood

FPICOT2217B

Visually stress grade cypress

Warehousing & Distribution 

FPICOT2228B

Store materials

FPICOT3264

Build and maintain timber stacks

SIRXINV001A

Perform stock control procedures

TLIA2012A

Pick and process orders

TLID2010A

Operate a forklift

TLID2012A

Operate specialised load shifting equipment

TLID2013A

Move materials mechanically using automated equipment

TLILIC2001A

Licence to operate a forklift truck

Retail 

BSBCUS301B

Deliver and monitor a service to customers

FPICOT2241

Apply wood and timber product knowledge

SIRXCCS201

Apply point-of-sale handling procedures

SIRXFIN201

Balance and secure point-of-sale terminal

SIRXICT001A

Operate retail technology

SIRXMER201

Merchandise products

SIRXRSK001A

Minimise theft

SIRXSLS201

Sell products and services

Timber Products 

FPICOT2207B

Dress boards and timber

FPICOT2219B

Use hand-held tools

FPICOT2230B

Assemble products

GROUP B ELECTIVE UNITS 

Field 

Unit Code 

Unit Title 

Machinery & Equipment 

FPICOT2237A

Maintain chainsaws

TLIC2002A

Drive light rigid vehicle

TLIC3003A

Drive medium rigid vehicle

Load Handling 

TLID2004A

Load and unload goods/cargo

TLID2047A

Prepare cargo for transfer with slings

Safety & Quality Processes 

FPICOT3263

Maintain and contribute to energy efficiency

HLTAID003

Provide first aid

Administration & Business 

BSBINM201A

Process and maintain workplace information

BSBITU201A

Produce simple word processed documents

BSBWOR204A

Use business technology

SIRXADM001A

Apply retail office procedures

SIRXFIN002A

Perform retail finance duties

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