Qualification details

Release 

Comments 

Release 3

This version released with FNS10 Financial Services Training Package version 5.0.

Update imported units:
BSBRSK501A to BSBRSK501B; BSBCUS501B to BSBCUS501C; BSBWOR501A to BSBWOR501B.

Qualification outcomes remain unchanged.

Release 2

This version released with FNS10 Financial Services Training Package version 3.1

Advice relating to regulatory requirements removed from the qualification and reference made to the regulator and Regulatory advice held on the IBSA website

Release 1

This Qualification first released with FNS10 Financial Services Training Package version 2.0.

Replaced BSBCOM405A with FNSORG401A Conduct individual work within a compliance framework which will be migrated from the FNS04 Training Package.

Replaces FNS51510 Diploma of Credit Management.

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

• Collecting and analysing information and presenting it in report form
• consulting with stakeholders on credit management policies and procedures
• developing and writing reports to specifications
• preparing and presenting correspondence in appropriate electronic format
• questioning, clarifying and evaluating information
• using effective telephone techniques and having the ability to negotiate solutions with customers

Teamwork

• monitoring and working with staff to develop and implement policies and procedures
• supervising work practices and adapting to change in technical and work practices
• supporting others in implementing compliance and management systems

Problem solving

• aligning requirements of the system with the needs of users
• analysing and synthesising information and determining levels of credit and related risk
• collecting, analysing, comparing and contrasting data
• comparing risk exposure levels with industry and statutory obligations
• identifying and resolving inconsistencies
• assessing and managing risk
• solving problems in respect to risk and knowledge management systems
• testing strategic assumptions and applying different risk treatment strategies

Initiative and enterprise

• identifying and investigating risk as it relates to new business
• identifying improvements to work design and organisation
• reviewing processes to inform future activity

Planning and organising

• contributing to the planning process by researching and validating information
• monitoring and updating policy and guidelines against KPIs
• researching, developing, trialling, implementing, monitoring and reviewing policies and procedures and risk strategies

Self-management

• acting as a role model for others
• applying time management strategies to own work schedule
• planning own work schedule and monitoring and evaluating own work performance
• presenting a positive organisational image
• taking responsibility as required by work role and ensuring all organisational policies and procedures are followed
• understanding and acting upon compliance requirements
• working ethically and complying with all industry codes of practice and legislative requirements

Learning

• ensuring training and professional development is undertaken to meet compliance requirements is maintained
• evaluating and reviewing risk assessment strategies

Technology

• conducting web searches and using corporate templates
• operating computers and using word processing, spreadsheet and database skills to produce workplace documentation
• using business technology to access, organise and monitor information
• using research data devices and telecommunication devices and equipment