Modification History
|
Release |
Comments |
|
Release 3 |
This version released with FNS Financial Services Training Package version 2.1. Release 3 created to reinstate qualification in FNS Training Package. |
|
Release 2 |
This version released with FNS Financial Services Training Package version 1.1. Release 2 created to correct typographical error. |
|
Release 1 |
This qualification first released with FNS Financial Services Training Package version 1.0 |
Qualification Description
This qualification is designed for individuals in job roles in the mercantile agents sector who apply a broad range of competencies using limited discretion and judgement while undertaking operations that may include debt collection, process serving and repossessions. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.
Licensing/Regulatory Information
No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Knowledge Guide Companion Volume for guidance on requirements.
Entry Requirements
Nil.
Packaging Rules
Total number of units = 12
8 core units plus
4 elective units
The elective units consist of:
- 2 from the electives below.
Of the remaining 2 units:
- up to 2 may be from the electives
- up to 2 may be from Certificate III or Certificate IV from a currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core Units
BSBFIA301 Maintain financial records
BSBFIA401 Prepare financial reports
BSBWOR204 Use business technology
FNSCUS402 Resolve disputes
FNSINC301 Work effectively in the financial services industry
FNSMCA301 Collect debts
FNSMCA303 Serve legal process
FNSMCA304 Locate subjects
Elective Units
Collections
FNSMCA401 Develop and document case recommendations
FNSMCA402 Initiate legal recovery of debts
Process serving and repossession
FNSMCA302 Repossess property
General
BSBCMM301 Process customer complaints
BSBCOM402 Implement processes for the management of a breach in compliance requirements
BSBPMG415 Apply project risk-management techniques
BSBWHS201 Contribute to health and safety of self and others
FNSINC401 Apply principles of professional practice to work in the financial services industry
Qualification Mapping Information
|
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
|
FNS30415 Certificate III in Mercantile Agents |
FNS30410 Certificate III in Mercantile Agents |
Updated to meet Standards for Training Packages. |
Equivalent qualification |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe
