Qualification details

Communication 

• Exchanging information with arts professionals.
• Establishing and maintaining industry networks.
• Preparing and distributing promotional materials.
• Communicating effectively with customers.
• Contributing to the flow of information and ideas in the workplace.

Teamwork 

• Sharing information with colleagues.
• Showing sensitivity to cultural and social differences when communicating with others.
• Collaborating with colleagues and others on a range of administrative tasks.

Problem Solving 

• Responding to customer complaints and referring escalated complaints to the appropriate person.
• Identifying safety issues and reporting them to appropriate person.
• Using manuals and online help to overcome problems with database design and production.
• Offering alternatives when product requested is not available.
• Adjusting work practices to suit particular arts contexts.

Initiative and Enterprise 

• Identifying and acting on opportunities to enhance the quality of customer service.
• Using functions of software applications to enhance the presentation of business documents.
• Proactively identifying information and assistance needs of patrons, including those with special needs.

Planning and Organising 

• Planning, organising and prioritising work tasks and responsibilities.
• Organising work tasks to ensure safety.
• Designing and producing business documents.
• Creating and using simple databases.
• Maintaining files and workplace documentation.
• Processing sales generated from a remote location.
• Processing and recording financial transactions.

Self-management 

• Following workplace procedures, particularly in relation to OHS.
• Maintaining personal presentation standards.
• Acting within the scope of own job role.
• Completing work within given timelines.

Learning 

• Keeping up to date with industry developments.
• Using manuals and online help to improve own skills.
• Keeping up to date with information about organisation's products and services.

Technology 

• Using the internet as a source of information about the industry.
• Using word processing and database applications.

Core Units 

Complete 4 core units :

BSBDIV301A Work effectively with diversity

BSBOHS201A Participate in OHS processes

CUECOR02B Work with others

CUVADM11B Work within an arts organisation context

Elective Units 

Complete 10 other units 

At least 2 units  must be selected from the following Training Package:

• Business Services (Common units, Recordkeeping, Specialist Administration, Governance)

At least 3 units  must be selected from the following Training Packages (in addition to the 2 units  from Business Services)

• Business Services, e.g. recordkeeping, specialist administration, governance
• Entertainment, e.g. props, sets, scenic art, costume
• Museums and Library/Information Services, e.g. exhibitions
• Music, e.g. performance
• Screen and Media, e.g. digital content, set and scenery construction
• Visual Arts Craft and Design

Remaining units may be selected from other areas of the Visual Arts Craft and Design Training Package or any relevant endorsed Training Package at the appropriate level.

The total package of units must meet the requirements of the Australian Qualifications Framework Descriptor for a Certificate III. In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the level of the qualification.