Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Determine functions and obligations of strata manager.

1.1.

Legislative, ethical and procedural requirements relevant to strata community management services are identified.

1.2.

Fiduciary duties are identified and disclosed in strata community management agreement.

1.3.

Procedures for appointing and terminating the manager are identified and disclosed in strata community management agreement.

1.4.

Registration or licencing requirements with appropriate authorities are identified and complied with.

1.5.

Record management systems  are maintained.

1.6.

Execution procedures for strata community management agreement are identified.

2.

Determine functions and obligations of the strata community.

2.1.

Owners’ responsibilities and accountabilities are identified and disclosed in strata community management agreement.

2.2.

Fiduciary duties of strata community and its owners committee are identified and disclosed.

3.

Negotiate strata community management agreement requirements.

3.1.

Functions and obligations of strata managers and owners are detailed in strata community management agreement.

3.2.

Owners’ responsibilities, management fees and services are negotiated and agreed.

3.3.

Additional services are agreed according to strata community management agreement and budget allocations.

3.4.

Conflicts of interest are identified and disclosed.

3.5.

Strata community management agreement is reviewed to establish obligations, service and termination requirements.

3.6.

Delegations are identified.

4

Implement strata community management agreement.

4.1.

Strata community management agreement is agreed and entered in to according to legislative requirements.

4.2.

Record management system is maintained in relation to agreement.

4.3.

Obligations of strata manager and strata community are monitored and complied with.

5.

Review and report on operation of strata community management agreement.

5.1.

Agreement implementation processes and outcomes are reviewed.

5.2.

Recommendations for improving processes are identified.

5.3.

Report on implementation of strata community management agreement is prepared and distributed to strata community.

5.4.

Strata community management agreement is revised to take into account review outcomes.

6

Terminate strata community management agreement.

6.1.

Legislative, contractual, ethical and procedural requirements relating to terminating strata community management agreement are identified.

6.2.

Procedures for handing over strata community records to new manager or owners committee are identified and implemented.

6.3.

Procedures for transfer of strata community funds to new manager or owners committee are identified and implemented.

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.

Skill 

Performance feature 

Learning skills to:

• maintain current knowledge of strata community management procedures.

Oral communication skills to:

• ask questions to clarify client service requirements relating to the implementation of strata community management agreement.

Reading skills to:

• read and interpret complex business documentation, including strata community management agreements.

Writing skills to:

• prepare complex written reports to strata community.

Technology skills to:

• use business technology to prepare, store and retrieve strata community management agreement documentation.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Record management systems  must include at least five of the following:

• administrative and sinking funds
• ballots
• bookkeeping accounts
• budgets
• building maintenance reports
• by-laws
• contracts and agreements
• correspondence
• disclosures
• fee for service
• income tax returns
• insurance
• investments
• leases and licences
• levies
• maintenance plans
• meeting management
• notices and orders served on owners committee
• register of owners
• renewal dates of contracts
• repairs
• valuations.