Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit of competency specifies the outcomes required to act as a commercial tenant's agent and represent commercial tenants in the lease of properties. It includes establishing commercial tenant's requirements, confirming commercial tenant's engagement of the agency, sourcing properties that meet commercial tenant's requirements, negotiating the lease of property on behalf of the commercial tenant, monitoring finalisation of the lease and maintaining communication with the commercial tenant and owner or lessor. The unit may form part of the licensing requirements for persons engaged in real estate activities in those States and Territories where these are regulated activities. |
Application of the Unit
Application of the unit |
This unit of competency supports the work of licensed real estate agents and real estate representatives who act as commercial tenant's agents and represent commercial tenants in the lease of properties. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 Establish commercial tenant's requirements . |
1.1 Enquiries from prospective commercial tenants are handled promptly to enable high quality service delivery according to agency requirements. 1.2 Appropriate rapport is established with prospective commercial tenant. 1.3 Commercial tenant requirements are clarified and accurately assessed using appropriate interpersonal communication techniques and data collection techniques. |
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2 Confirm engagement of agency by commercial tenant . |
2.1 Agency services and fee structure are discussed with commercial tenant in line with agency practice. 2.2 Commercial tenant's engagement of agency, including agreed services and fees, is confirmed in writing in line with agency practice. |
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3 Source properties that meet commercial tenant's requirements . |
3.1 Information on properties that meet commercial tenant's requirements is gathered and organised in a format suitable for analysis and interpretation in line with agency practice. 3.2 Reliable methods are used to collect information on properties in line with agency practice. 3.3 Relevant people are consulted to gather additional data using appropriate communication techniques. 3.4 Information is analysed using reliable and valid methods in line with agency practice. 3.5 Assumptions and conclusions are supported by verifiable evidence in line with agency practice. 3.6 Situations requiring specialist advice are identified and assistance is sought as required in line with agency practice. 3.7 Report on properties that meet commercial tenant's requirements is prepared and discussed with client in line with agency practice. |
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4 Negotiate lease of property on behalf of commercial tenant . |
4.1 Commercial tenant instructions on lease of property are actioned in line with legislative requirements and agency practice. 4.2 Leasing process is managed in a professional manner in line with commercial tenant's instructions, agency practice, ethical standards and legislative requirements. 4.3 Negotiations are conducted on behalf of commercial tenant in line with commercial tenant's instructions, legislative requirements, ethical standards and agency practice. 4.4 Negotiations are conducted in a professional manner, including showing respect for lessor, owner and commercial tenant in line with agency practice, ethical standards and legislative requirements. 4.5 Effective negotiation techniques are used to persuade and reach agreement with lessor or owner. |
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4.6 Effective techniques are used for dealing with conflict and breaking deadlocks where required. 4.7 Effective techniques are used for closing leasing negotiations . 4.8 Mutually agreed rent and terms and conditions of lease are established and confirmed with owner or lessor and are referred to commercial tenant. 4.9 Statutory leasing documentation is checked for accuracy prior to signing by commercial tenant in line with agency practice. |
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5 Monitor finalisation of lease . |
5.1 Finalisation of leasing process is monitored to ensure compliance with contract details and legislative requirements. 5.2 Payments to be made by commercial tenant as part of the finalisation of the leasing process are checked for compliance with contract details and legislative requirements. |
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6 Maintain communication with commercial tenant and owner or lessor . |
6.1 Commercial tenant confidence in agency activities is maintained through ongoing contact and correspondence. 6.2 Opportunities to promote agency services to commercial tenant and owner or lessor are implemented in line with agency practice. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
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This section describes the essential skills and knowledge and their level, required for this unit. |
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Required skills :
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Required knowledge and understanding :
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Evidence Guide
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment |
This unit of competency could be assessed through practical demonstration of acting as a commercial tenant's agent and representing commercial tenants in arranging the leasing of properties. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of:
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Context of and specific resources for assessment |
Resource implications for assessment include:
Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence require that:
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In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed. |
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Range Statement
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Enquiries from prospective commercial tenants may be received through: |
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Appropriate rapport relates to use of techniques that: |
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Commercial tenant requirements may include: |
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Appropriate interpersonal communication techniques may include: |
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Agency services may include: |
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Fee structure may include: |
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Information on properties that meet commercial tenant's requirements may be obtained from: |
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Reliable methods may include: |
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Relevant people may include: |
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Verifiable evidence may include: |
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Specialist advice may include: |
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Reports may be: |
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Commercial tenant instructions on lease of property may include: |
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Effective negotiation techniques may include: |
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Effective techniques for dealing with conflict and breaking deadlocks may include: |
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Effective techniques for closing lease negotiations may include: |
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Terms and conditions of lease may include: |
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Agency services may include: |
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Unit Sector(s)
Unit sector |
Property development, sales and management |
Competency field
Competency field |
Real estate |