Unit of competency details

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

ELEMENT 

PERFORMANCE CRITERIA 

1 Respond to client inquiry .

1.1 The client  requesting the outdoor recreation area access audit is identified and their authority to act is established in accordance with organisational requirements .

1.2 Client needs are discussed and confirmed using effective interpersonal skills and communication techniques  in accordance with organisational requirements.

1.3 Personal competence and organisational capability to respond to client needs are determined and assessed.

1.4 Authority to proceed is negotiated with client and documented in accordance with organisational requirements.

2 Establish client relationship .

2.1 Contractual arrangements are negotiated, confirmed, documented and stored in accordance with client, organisational and legislative requirements .

2.2 A client brief  providing the required level of detail is requested in accordance with organisational requirements.

2.3 Site access arrangements  are negotiated and relevant contact person  is identified in accordance with client, organisational and legislative requirements.

2.4 Copies of all relevant plans of the property to be audited and associated documentation are obtained.

3 Prepare for the outdoor recreation area access audit .

3.1 An outdoor recreation area access audit checklist  appropriate to the scale of the audit task is prepared.

3.2 Personnel  required to efficiently conduct the outdoor recreation area access audit are assembled and briefed.

3.3 Tools and equipment required to efficiently conduct the outdoor recreation area access audit are assembled.

3.4 Tools and equipment are calibrated to manufacturers' specifications prior to conducting the outdoor recreation area access audit.

3.5 Site is accessed in accordance with the agreed site access arrangements.

4 Conduct the outdoor recreation area access audit .

4.1 The extent to which the outdoor recreation areas within the property boundary comply with the requirements for access for people with disabilities is determined.

4.2 The presence of on-site car parking and the extent to which reserved disability parking is provided are determined.

4.3 Accessible paths of travel to and within all areas of the outdoor recreation site required by relevant legislation  to be accessible are determined.

4.4 Aspects of the outdoor recreation area, car parking and continuous paths of travel that do not comply with the access requirements of relevant legislation are determined.

4.5 Appropriate strategies for overcoming any areas of access non-compliance are developed, including strategies for alternative means of providing the full recreation opportunity spectrum  for all users.

5 Prepare the outdoor recreation area access audit report .

5.1 An outdoor recreation area access report is prepared for the client in accordance with contractual arrangements and organisational requirements.

5.2 The draft outdoor recreation area access audit report is reviewed with appropriate persons  in accordance with organisational requirements.

5.3 Feedback received from the review process is incorporated and the outdoor recreation area access audit report is completed.

6 Distribute and store the outdoor recreation area access audit report .

6.1 Outdoor recreation area access audit report documentation is prepared in accordance with organisational arrangements.

6.2 Outdoor recreation area access audit report documentation is forwarded to the client in accordance with contractual arrangements.

6.3 A copy of the outdoor recreation area access audit report and associated documentation are recorded and retained for future reference in accordance with organisational and legislative requirements.

Overview of assessment 

• This unit of competency could be assessed on its own or as part of an integrated assessment activity involving other competencies relevant to the job function.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

• A person who demonstrates competency in this unit must be able to provide evidence of:

• recognising the needs and desires of people with disabilities to engage fully in all aspects of society, and their right to do so
• interpreting accurately the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment
• interpreting accurately how the full range of environmental barriers impact on any of the impairments that people with disabilities might have
• interpreting and applying anti-discrimination legislation for the provision of access
• reading and interpreting plans of outdoor recreation areas accurately
• using measurement tools correctly and recording collected data accurately
• preparing an outdoor recreation area access audit report that complies with legislative requirements and fulfils contractual requirements
• complying with OHS regulations applicable to workplace operations
• applying organisational management policies and procedures, including quality assurance requirements.

Context of and specific resources for assessment 

• Resource implications for assessment include:

• a registered provider of assessment services
• competency standards
• assessment materials and tools
• suitable assessment venue/equipment
• workplace documentation
• candidate special requirements
• cost and time considerations.

• Validity and sufficiency of evidence requires that:

• competency will need to be demonstrated over a period of time reflecting the scope of the role
• where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
• all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
• where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
• assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

Client  may include:

• building and property owner and manager
• regulatory authority
• commonwealth, state, territory and local government
• developer.

Organisational requirements  may be outlined and reflected in:

• access and equity policy, principles and practices
• business and performance plans
• client service policies, procedures and standards
• codes of conduct and codes of practice
• communication channels and reporting procedures
• communication of services offered
• complaint and dispute resolution procedures
• compliance with legislation, codes and workplace standards
• continuous improvement processes and standards
• defined resource parameters
• duty of care
• employer and employee rights and responsibilities
• ethical standards
• legal policies and guidelines
• OHS policies, procedures and programs
• organisational mission statement, goals, objectives, plans, systems and processes
• policies and procedures relating to the setting of fees and the negotiation and management of contracts
• policies and procedures relating to own role, responsibilities and delegation
• privacy and confidentiality policies and procedures
• quality assurance and/or procedures manuals
• records and information management systems and processes
• style guides and other guides used to prepare documents.

Interpersonal skills and communication techniques  may include:

• active listening to clarify and confirm understanding
• control of tone of voice and body language
• culturally aware/sensitive use of language and concepts
• demonstrating flexibility and a willingness to negotiate
• presenting options and consequences
• providing constructive feedback
• reflection
• seeking feedback to confirm understanding of needs
• summarising and paraphrasing to check understanding
• using effective presentation aids (e.g. audiovisual slides, diagrams, photographs and pictures)
• using language that is:

• accurate, articulate and concise
• positive, confident and cooperative
• verbal or non-verbal.

Legislative requirements  may be outlined and reflected in:

• relevant commonwealth, state and territory legislation that affects organisational operation:

• OHS
• building
• environmental
• equal employment opportunity
• industrial relations
• anti-discrimination and diversity

• Australian standards
• codes of practice
• local government regulations and by-laws
• privacy legislation
• quality assurance and certification requirements
• trade practices laws and guidelines.

Client brief  may include:

• written instructions detailing requirements of the access consultant

plans of the property to be audited.

Site access arrangements  may include:

• access and egress points
• keys, passes and security clearances
• OHS requirements, including PPE
• timing of access.

Relevant contact person  may include:

• identified contact
• owner and manager
• site supervisor.

An outdoor recreation area access audit checklist  may include:

• facility identification and data sheet
• minimum requirements summary sheets (spaces and special areas):

• parking and passenger set-down zones
• site access - entrances
• accessible paths of travel
• visitor buildings - rooms and spaces
• special purpose facilities (e.g. restaurants, medical facilities, shops and libraries)
• special features (e.g. signage, alarms and tactile ground surface indicators)
• historic sites

• technical requirement audit forms:

• parking and passenger set-down zones
• external access paths and walking tracks
• tactile ground surface indicators
• signage - directional
• ramps
• stairs
• gates and doors
• lifts and platform lifts
• internal access - lobbies and corridors
• rooms and spaces
• assembly areas
• toilets and showers
• dressing and fitting rooms
• drinking fountains
• telephones
• interpretive signage
• interpretive exhibits
• lookouts - protective barriers
• rest areas

• playgrounds
• barbeque areas
• tables and seating

• special purpose building technical requirement audit forms:

• kiosks and retail shops
• site manager's office
• visitor centres

outdoor recreation area access audit report forms.

Personnel  may include:

• business partners
• existing staff
• new staff.

Relevant legislation  may include:

• DDA
• DDA Premises Standard
• Building Code of Australia
• Australian standards
• international standards.

Recreation opportunity spectrum  refers to:

• a complete listing of all the play experiences that can be gained from the recreation area.

Appropriate person  may include:

• another member of the outdoor recreation area access audit team
• business partner or colleague
• staff member.