Qualification details

CPP50307 - Diploma of Property Services (Agency Management) (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 07/Apr/2011

Usage recommendation:
Current

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBFIM501A - Manage budgets and financial plansManage budgets and financial plans N/A
BSBHRM402A - Recruit, select and induct staffRecruit, select and induct staff N/A
BSBMGT502B - Manage people performanceManage people performance N/A
BSBMGT515A - Manage operational planManage operational plan N/A
BSBMGT605B - Provide leadership across the organisationProvide leadership across the organisation N/A
CPPDSM4005A - Establish and build client-agency relationshipsEstablish and build client-agency relationships N/A
CPPDSM4006A - Establish and manage agency trust accountsEstablish and manage agency trust accounts N/A
CPPDSM4007A - Identify legal and ethical requirements of property management to complete agency workIdentify legal and ethical requirements of property management to complete agency work N/A
CPPDSM4008A - Identify legal and ethical requirements of property sales to complete agency workIdentify legal and ethical requirements of property sales to complete agency work N/A
CPPDSM4009B - Interpret legislation to complete agency workInterpret legislation to complete agency work N/A
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 20

Classifications

SchemeCodeClassification value
ANZSCO Identifier 612113 Real Estate Agency Principal 
ASCO (occupation type) Identifier 3293-11 Real Estate Agency Manager 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 421 Diploma 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 612113 Real Estate Agency Principal 03/Sep/2008 
ASCO (occupation type) Identifier 3293-11 Real Estate Agency Manager 03/Sep/2008 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 03/Sep/2008 
Qualification/Course Level of Education Identifier 421 Diploma 07/Apr/2011 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History

Not Applicable

Description

Not Applicable

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Employability Skills Qualification Summary 

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication 

  • apply literacy skills to access and interpret a variety of texts, including legislation, regulations, trust account records and financial reports; prepare general information and papers; prepare formal and informal letters, reports and applications; and complete standard forms
  • apply numeracy skills to calculate and interpret data contained in trust account records and financial reports
  • apply verbal communication skills for face-to-face communication with real estate sellers and buyers
  • demonstrate effective communication strategies in establishing rapport with clients, determining client needs, providing accurate advice, addressing client concerns and dealing with conflict
  • establish rapport with clients and express an interest in client needs, preferences and requirements to enhance client commitment, trust and credibility of agency and to build return client base
  • identify and evaluate effective communication strategies for managing conflict involving clients
  • identify and address potential barriers to effective communication with clients
  • review documentation and other reporting requirements for compliance with legislative requirements
  • communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities
  • use culturally appropriate styles of communication for specific cultural groups

Teamwork 

  • obtain feedback and other forms of data to identify options for improving relationships with clients
  • identify roles and responsibilities of agent in sale of property, including general disclosure requirements
  • interpret and assess roles and responsibilities of agent in the context of legislative requirements and agency practice
  • offer positive feedback to clients in line with agency practice

Problem solving 

  • use decision making and problem solving skills to analyse risk situations and make decisions consistent with legislative and ethical requirements
  • use strategies for resolving disputes between landlord and tenant in line with legislative requirements and agency practice

Initiative and enterprise 

  • analyse causes and potential impact of risks on agency, clients and other stakeholders
  • apply analytical skills to interpret documents such as legislation, regulations, contracts, contract notes, sale authority documents and Certificates of Title
  • apply negotiation skills required for interacting with sellers and buyers
  • use research to identify and locate documents and information relating to identifying and treating risks

Planning and organising 

  • access sources of information and tools for identification of actual and potential risks
  • identify changes to legislation and regulations affecting agency operations
  • identify factors likely to influence the lease of properties and clarify potential tenant intentions
  • implement agency procedures and systems to minimise risk to agency
  • maintain relevant records of legislation and industry codes of conduct
  • undertake work-related tasks associated with identifying, assessing, treating and monitoring risks

Self-management 

  • comply with relevant industry codes
  • demonstrate a commitment to comply with industry codes of conduct through personal ethical behaviour
  • identify requirements of ethical and conduct standards and consumer protection and privacy legislation in relation to the sale of property in line with legislative requirements and agency practice
  • maintain professional ethics with client to promote agency image and credibility
  • review personal skills in identifying and assessing consumer risk and where appropriate, implement strategies for improving this aspect of professional practice

Learning 

  • apply knowledge of general principles of legislation, regulations and industry codes of conduct affecting real estate operations
  • assess against industry competency standards and other relevant benchmarks personal knowledge and skills in providing real estate services to determine continuing training needs and priorities
  • identify, plan and apply opportunities for continuing training to maintain currency of competence and develop specialist and advanced skills and knowledge
  • provide ongoing training for all relevant agency staff to ensure efficient operation of trust accounts, financial and IT systems and compliance with agency practice and legislative requirements
  • understand ethical and conduct standards and key principles of consumer protection and privacy in relation to the sale of property
  • understand the sales process, including ways of obtaining listings, methods of selling property, strategies for marketing property, and the process for settling the sale of property

Technology 

  • access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases
  • apply technical skills to use necessary equipment to document risk management strategies
  • apply computing skills to access agency databases, send and receive email and complete standard forms online

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the property industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of Employability Skills that are typical of this qualification and should not be interpreted as definitive.

Packaging Rules

Packaging rules 

To achieve recognition at the Diploma level, the candidate must demonstrate competency in a total of twenty-six units comprising:

  • six core units
  • a minimum of four and a maximum of ten common units
  • a minimum of eight and a maximum of sixteen elective units chosen from the options below.

A minimum of eight of the electives must be taken from the property sales and management units within the Certificate IV in Property Services (Real Estate). The remaining electives may be chosen from:

  • the specialist or common units in the Certificate IV in Property Services (Real Estate)
  • the Certificate IV in Property Services (Stock and Station Agency)
  • any Diploma or Advanced Diploma qualification in CPP07 Property Services Training Package
  • any Diploma qualification in BSB07 Business Services, RTE03 Rural Production or FNS04 Financial Services Training Packages, provided that the units do not duplicate units in CPP07 Property Services Training Package.

All units must contribute to a valid, industry-supported vocational outcome.

Core units 

CPPDSM4006A

Establish and manage agency trust accounts

CPPDSM4007A

Identify legal and ethical requirements of property management to complete agency work

CPPDSM4008A

Identify legal and ethical requirements of property sales to complete agency work

CPPDSM4009B

Interpret legislation to complete agency work

CPPDSM4015B

Minimise agency and consumer risk

CPPDSM4080A

CPPDSM4081A

Work in the real estate industry

or

Work in the stock and station agency sector

Common units 

BSBFIM501A

Manage budgets and financial plans

BSBHRM402A

Recruit, select and induct staff

BSBMGT502B

Manage people performance

BSBMGT515A

Manage operational plan

BSBMGT605B

Provide leadership across the organisation

CPPDSM4005A

Establish and build client-agency relationships

CPPDSM5009A

Coordinate risk management system in the property industry

CPPDSM5012A

Develop a strategic business plan in the real estate industry

CPPDSM5018A

Ensure a safe workplace in the property industry

CPPDSM5020A

Manage and monitor effective client service in the real estate industry

CPPDSM5030A

Manage projects in the property industry

CPPDSM5032A

Market the agency

CPPDSM5036A

Prepare tender documentation in the property industry

Elective units

Options for choice of elective units are outlined on previous page.

Training component details
The following details are displayed for each different NRT:-

Training packages

- Training package details
- Training package components

Qualifications

- Qualification details
- Qualification components

Accredited courses

- Accredited course details

Modules

- Module details

Units of competency

- Units of competency details
- Unit components

Skill sets

- Skill set details
- Skill set components

Click on the Export link to export the NRT information to MS Word or PDF.

Click on the Manage notification link to create or change a notification for this NRT.

When selecting the Display history check box a set of tables will appear displaying a log of historical values describing what has changed and when over time.

If you have access to make changes to an NRT, click on the Edit link on the upper right hand side of the summary box.