Qualification details

CPP40307 - Certificate IV in Property Services (Real Estate) (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 07/Apr/2011

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Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCMM401A - Make a presentationMake a presentation N/A
BSBHRM402A - Recruit, select and induct staffRecruit, select and induct staff N/A
BSBITS401A - Maintain business technologyMaintain business technology N/A
BSBLED401A - Develop teams and individualsDevelop teams and individuals N/A
BSBRKG304B - Maintain business recordsMaintain business records N/A
BSBSMB404A - Undertake small business planningUndertake small business planning N/A
BSBSMB406A - Manage small business financesManage small business finances N/A
BSBWOR402A - Promote team effectivenessPromote team effectiveness N/A
CPPDSM3008A - Maintain and protect condition of managed propertiesMaintain and protect condition of managed properties N/A
CPPDSM3017A - Work in the strata/community management sectorWork in the strata/community management sector N/A
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SchemeCodeClassification value
ANZSCO Identifier 612114 Real Estate Agent 
ASCO (occupation type) Identifier 3293-15 Real Estate Salesperson 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 511 Certificate IV 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 612114 Real Estate Agent 03/Sep/2008 
ASCO (occupation type) Identifier 3293-15 Real Estate Salesperson 03/Sep/2008 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 03/Sep/2008 
Qualification/Course Level of Education Identifier 511 Certificate IV 07/Apr/2011 
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Modification History

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Pathways Information

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Licensing/Regulatory Information

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Entry Requirements

Not Applicable

Employability Skills Summary

Employability Skills Qualification Summary 

Employability Skill 

Industry /enterprise requirements for this qualification include the following facets :


  • apply literacy skills to access and interpret a variety of texts, including leases; prepare general information and papers; prepare formal and informal letters, reports and applications; and complete prescribed forms
  • apply numeracy skills to calculate and interpret data such as deposits, entitlements and commissions
  • communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities
  • demonstrate effective communication strategies to establish rapport with clients, determine client needs, provide accurate advice, address client concerns and deal with conflict in line with agency practice
  • identify and assess property marketing strategies in the context of legislative requirements and agency practice
  • identify effective communication strategies for managing conflicts involving clients, and evaluate them in line with legislative requirements and agency practice
  • use verbal communication skills for face-to-face communication with real estate sellers and buyers


  • identify roles and responsibilities of government agencies regulating the lease and management of property
  • identify roles and responsibilities of agents in leasing and managing property in line with legislative requirements and agency practice
  • work effectively in and promote communication between teams in an agency environment

Problem solving 

  • apply decision making and problem solving skills to analyse situations and make decisions consistent with legislative and regulatory requirements
  • apply strategies for resolving disputes between landlords and tenants and evaluate them in line with legislative requirements and agency practice

Initiative and enterprise 

  • analyse causes and potential impact of risks on agency, clients and other stakeholders
  • apply analytical skills to interpret documentation, such as parliamentary documents, legislation, regulations and codes of conduct
  • apply research skills to identify and locate legislation, regulations and codes of conduct
  • apply negotiation and conflict resolution skills to resolve disputes with tenants and landlords
  • negotiate to assist clients with property sales and property management matters

Planning and organising 

  • apply risk management strategies associated with advising clients on property sales and property management options
  • identify and assess listing opportunities in the context of legislative requirements and agency practice
  • plan, organise and schedule work-related tasks, such as inspecting properties
  • identify changes to legislation and regulations affecting agency operations
  • identify information on key operations of estate agencies in the context of legislative and agency requirements
  • implement agency procedures and systems to minimise risk to agency
  • maintain relevant records of legislation and industry codes of conduct
  • identify and access source documents for legislation and regulations relevant to the provision of real estate agency services


  • demonstrate a commitment to comply with industry codes of conduct by own personal ethical behaviour
  • interpret and comply with legislative and agency requirements
  • understand legislative requirements and verify with relevant people
  • manage competing work demands
  • model ethical practice
  • ensure personal presentation and professional image comply with industry and agency norms
  • organise own work
  • source specialist advice in line with agency practice


  • apply knowledge of ethical and conduct standards and key principles of consumer protection, equal employment opportunity and privacy in relation to the leasing and management of property
  • apply knowledge of the process of leasing and managing property
  • assess personal knowledge and skills in providing real estate services against industry competency standards and other relevant benchmarks to determine continuing training needs and priorities
  • identify and plan opportunities for continuing training to maintain currency of competence and develop specialist and advanced skills and knowledge in line with agency practice


  • access the internet and web pages
  • apply computing skills to access agency and resource databases
  • send and receive emails and complete standard forms and documents online
  • use standard software packages

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each Employability Skill are representative of the property industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of Employability Skills that are typical of this qualification and should not be interpreted as definitive.

Packaging Rules

Packaging rules 

To achieve recognition at the Certificate IV level, the candidate must demonstrate competency in the five core units, plus nineteen electives (total twenty-four units).

At least ten elective units must be selected from property, sales and management, with the remaining elective units chosen from one or more of the following:

  • property sales and management
  • specialist
  • common.

Up to two of the elective units may be chosen from:

  • the Diploma of Property Services (Agency Management)
  • any Certificate IV qualification in CPP07 Property Services Training Package
  • any Certificate IV qualification in BSB07 Business Services or FNS04 Financial Services Training Package, provided that the units do not duplicate units in CPP07¬†Property Services Training Package.

All units must contribute to a valid, industry-supported vocational outcome.

Core units 


Identify legal and ethical requirements of property management to complete agency work


Identify legal and ethical requirements of property sales to complete agency work


Interpret legislation to complete agency work


Minimise agency and consumer risk


Work in the real estate industry

Elective units 

Property sales and management 


Maintain and protect condition of managed properties


Act as a buyer's agent


Apply knowledge of state or territory legislative and regulatory framework to complete agency work


Appraise property


Conduct auction


Establish and build client-agency relationships


Establish and manage agency trust accounts


Lease property


List property for lease


List property for sale


Market property for lease


Market property for sale


Monitor and manage lease or tenancy agreement


Negotiate effectively in property transactions


Prepare and present property reports


Prepare for auction and complete sale


Present at tribunals


Sell and finalise the sale of property by private treaty


Manage tenancy disputes


Implement maintenance plan for managed properties



Work in the strata/community management sector


Sell and finalise sale of rural property by private treaty


Act as a tenant's agent


Appraise business


Appraise rural property


Assess and value goods, chattels, plant and equipment


Assess and implement strata/community management agreement


Broker sale of industrial, commercial and retail property


Conduct goods, chattels or equipment clearing sale or auction


Contribute to life cycle maintenance strategy


Contribute to development of a tenancy mix strategy


Coordinate fit-out of property and facilities


Lease industrial, commercial and retail property


Lease rural property


List business for sale


Monitor service requirements in the property industry


Monitor space use in the property industry


Negotiate sale and manage sale to completion or settlement


Obtain prospects for listing


Occupy space


Promote and market listed business


Select and appoint contractors in the property industry


Sell rural property by tender


Work in the business broking sector



Make a presentation


Recruit, select and induct staff


Maintain business technology


Develop teams and individuals


Maintain business records


Undertake small business planning


Manage small business finances


Promote team effectiveness


Facilitate meetings in the property industry


Manage conflict and disputes in the property industry


Monitor a safe workplace in the property industry

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