Qualification details

CPP20611 - Certificate II in Cleaning Operations (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 10/Jan/2012

Usage recommendation:
Supersedes and is equivalent to PRM20104 - Certificate II in Asset Maintenance (Cleaning Operations) 09/Jan/2012

Training packages that include this qualification

Units of competency


SchemeCodeClassification value
ANZSCO Identifier 811211 Commercial Cleaner 
ASCO (occupation type) Identifier 9111 Cleaners 
ASCED Qualification/Course Field of Education Identifier 0399 Other Engineering And Related Technologies 
Qualification/Course Level of Education Identifier 521 Certificate II 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 811211 Commercial Cleaner 03/Sep/2012 
ASCO (occupation type) Identifier 9111 Cleaners 03/Sep/2012 
ASCED Qualification/Course Field of Education Identifier 0399 Other Engineering And Related Technologies 03/Sep/2012 
Qualification/Course Level of Education Identifier 521 Certificate II 10/Jan/2012 
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Modification History

Unit HLTFA301C Apply first aid - updated and equivalent


This qualification applies to individuals undertaking pre-vocational programs or those in the workforce responsible for routine cleaning work under supervision.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill 

Industry/enterprise requirements for this qualification include: 


  • convey workplace safety information to colleagues and supervisors
  • interpret the requirements of clients
  • listen to and understand work instructions, directions and feedback
  • read and interpret workplace related documentation, such as manufacturer instructions, manuals and OHS requirements
  • share information, e.g. with other staff
  • speak clearly and directly to relay information


  • work as an individual and a team member
  • work with diverse individuals and groups
  • identify and use the strengths of other team members
  • give feedback


  • identify materials, stains and appropriate cleaning methods
  • assess and apply environmentally sustainable solutions
  • apply basic numeracy skills to workplace requirements involving measuring and counting
  • develop practical and creative solutions to workplace problems
  • show independence and initiative in identifying problems
  • solve problems individually or in teams
  • use numeracy skills to solve problems, for example time management, using resources
  • resolve client concerns relative to workplace responsibilities

Initiative and enterprise

  • adapt to new situations
  • be creative in response to workplace challenges, for example within relevant guidelines and protocols
  • generate a range of options in response to workplace matters
  • translate ideas into action within scope of own work role
  • develop innovative solutions, for example within a team or supervised work context and within established guidelines

Planning and organising

  • collect, analyse and organise information
  • plan and organise work spaces and work
  • be appropriately resourceful
  • take initiative and make decisions within workplace role and authorised limits
  • determine or apply required resources
  • adapt resource allocations to cope with contingencies


  • be self-motivated in relation to requirements of own work role
  • articulate own ideas and vision within a team or supervised work context
  • monitor and evaluate own performance within a team or supervised work context
  • take responsibility at the appropriate level


  • be open to learning new ideas and techniques
  • learn in a range of settings, including informal learning
  • participate in ongoing learning
  • learn in order to accommodate change
  • learn new skills and techniques
  • take responsibility for own learning
  • contribute to the learning of others, for example by sharing information


  • use technology and related workplace equipment
  • use basic technology skills to organise data
  • adapt to new technology skill requirements
  • apply OHS knowledge when using technology

Packaging Rules

To achieve this qualification, the candidate must demonstrate competency in:

  • 11 units of competency:
  • 3 core units
  • 8 elective units.

The elective units are to be chosen as follows:

  • a minimum of 6 units from the elective units listed below
  • up to 2 units from CPP31011 Certificate III in Cleaning Operations
  • up to 2 units from Certificate II qualifications in CPP07 or another current Training Package or state-accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome.

Core units of competency 

Unit code 

Unit title 


Plan for safe and efficient cleaning activities


Maintain cleaning storage areas


Participate in workplace safety arrangements

Elective units of competency 

Unit code 

Unit title 


Perform basic stain removal


Maintain hard floor surfaces


Maintain carpeted floors


Clean glass surfaces


Clean ceiling surfaces and fittings


Maintain furniture, fittings and room dressing


Clean wet areas


Sort and remove waste and recyclable materials


Clean external surfaces


Clean using microfibre techniques


Prepare rooms for guests and residents


Provide effective client service


Apply first aid


Clean carcase hanging equipment


Overview cleaning program


Clean after operations – boning room


Clean after operations – slaughter floor


Clean work area during operations


Clean chillers

Custom Content Section

Not applicable.

Training component details
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Units of competency

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