Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to coordinate all aspects of information management including collection, collation, storage and preparation of information in different formats depending on client needs |
Application of the Unit
Application |
This unit may apply to work in a range of community service contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Gather and record information |
1.1 Identify, access and collect appropriate information in order to meet:
1.2 Ensure all processes and procedures promote:
1.3 Collate, prioritise and store information according to purpose of record and established procedures 1.4 Ensure information gathered is relevant, accurate and consistent with the organisation's values and client needs |
2. Prepare and present reports |
2.1 Prepare reports to meet:
2.2 Include conclusions and recommendations in reports that are clearly supported by the information gathered and verifiable evidence 2.3 In preparing reports, use appropriate technology within the operator's level of expertise and within established guidelines that promote safe working conditions for self and others 2.4 Circulate reports to key people, assess their feedback for relevance and incorporate into report 2.5 Present reports to appropriate person/s for implementation in accordance with organisation guidelines |
3. Supervise processes for collection, use, storage and dissemination of information |
3.1 Monitor issues arising from day to day operation of information systems and develop solutions cooperatively 3.2 Provide appropriate training opportunities for staff to ensure effective use of relevant technology 3.3 Where appropriate, provide advice on complex areas of information 3.4 Develop processes for dealing with information requests and exchanges |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Information may be sought from : |
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Reports may be : |
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Relevant people will include : |
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Unit Sector(s)
Not Applicable