Unit of competency details

CHCCCS019 - Recognise and respond to crisis situations (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 06/Aug/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes CHCCS514B - Recognise and respond to individuals at riskThis version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Significant change to the elements and performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant changes to knowledge evidence. 05/Aug/2015


Training packages that include this unit

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
HLT64115 - Advanced Diploma of NursingAdvanced Diploma of Nursing 
HLT50213 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care PracticeDiploma of Aboriginal and/or Torres Strait Islander Primary Health Care Practice 4-5 
HLT50113 - Diploma of Aboriginal and/or Torres Strait Islander Primary Health CareDiploma of Aboriginal and/or Torres Strait Islander Primary Health Care 4-5 
HLT40213 - Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care PracticeCertificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice 4-5 
HLT40113 - Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health CareCertificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care 4-5 
HLT30113 - Certificate III in Aboriginal and/or Torres Strait Islander Primary Health CareCertificate III in Aboriginal and/or Torres Strait Islander Primary Health Care 4-5 
DEF40317 - Certificate IV in Psychological SupportCertificate IV in Psychological Support 
CHC52115 - Diploma of Community DevelopmentDiploma of Community Development 1-2 
CHC52015 - Diploma of Community ServicesDiploma of Community Services 1-2 
CHC51115 - Diploma of Financial CounsellingDiploma of Financial Counselling 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 090501 Social Work  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 090501 Social Work  02/Nov/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages.

Significant change to the elements and performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant changes to knowledge evidence.

Application

This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.

This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify imminent crisis situations

1.1 Recognise and respond to signs indicating that there may be safety issues for people

1.2 Consider indicators from direct and indirect communications that suggest the presence of safety issues

1.3 Ask directly about safety issues whenever there are grounds for concern, and take immediate action based on organisation’s procedures

2. Address immediate safety concerns

2.1 Listen empathetically to details of current crisis situation

2.2 Affirm and strengthen links to safety and living

2.3 Provide structure and strategies for dealing with the immediate crisis through enabling thoughts and behaviours

2.4 Balance collaboration and direction according to the person’s current capacity for decision-making and coping

2.5 Identify and agree actions to reduce immediate danger and risk to others, including mobilisation of emergency assistance as required

2.6 Confirm that actions are legal, ethical, consistent with organisation policy and meet duty of care requirements

2.7 Seek advice or assistance from supervisor as required

3. Provide referral for crisis intervention support

3.1 Empower person to make informed choices about further help

3.2 Explore possible barriers to seeking or accepting help and develop responses

3.3 Develop a plan with the individual that includes agreed first steps to access and use informal supports and professional help

3.4 Refer to appropriate professionals as required

3.5 Complete and maintain accurate documentation

4. Care for self

4.1 Recognise and minimise risks to self associated with crisis support

4.2 Identify and respond to the need for supervision and debriefing

Foundation Skills

The Foundation Skills describe those required skills (such as language, literacy, numeracy and employment skills) that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages.

Significant change to the elements and performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant changes to knowledge evidence.

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

  • been involved in crisis intervention activities on at least 3 occasions

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

  • legal and ethical consideration relevant to recognising and responding to crisis situations including:
  • duty of care
  • privacy, confidentiality and disclosure
  • work role boundaries, responsibilities and limitations
  • mandatory reporting
  • codes of practice
  • organisation policies and procedures for responding to crisis situations
  • types of crisis situations, including:
  • potential suicide
  • threats to harm others
  • self harm
  • received threats
  • abuse, including child abuse
  • domestic and family violence
  • common indicators or signs of crisis in other people
  • personal values, beliefs and attitudes that facilitate or impede crisis care:
  • assumptions about who may be at risk
  • common notions about crisis situations
  • principles and practices of crisis intervention:
  • critical incident procedures
  • facilitating emergency interventions
  • addressing safety concerns
  • referral options and procedures for accessing services
  • principles and practices of self-care and supervision

Assessment Conditions

Skills must be demonstrated in a crisis support workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

  • use of suitable facilities, equipment and resources, including organisation policies, procedures and resources
  • modelling typical workplace conditions and contingencies, including:
  • interactions with people from a range of diverse backgrounds
  • links to other services
  • realistic, in-depth, validated industry scenarios and simulations of crisis situations

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53

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