Qualification details

CHC42012 - Certificate IV in Employment Services (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 07/May/2012

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to CHC42008 - Certificate IV in Employment ServicesUpdated in V4 Updated core WHS unit. Equivalent vocational outcome. 07/May/2012

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the 'Code' columnTitleSort Table listing Units of Competency by the 'Title' columnEssential
BSBEMS401B - Develop and implement business development strategies to expand client baseDevelop and implement business development strategies to expand client base N/A
BSBEMS402B - Develop and implement strategies to source and assess candidatesDevelop and implement strategies to source and assess candidates N/A
BSBEMS403B - Develop and provide employment management services to candidatesDevelop and provide employment management services to candidates N/A
BSBEMS404B - Manage the recruitment process for client organisationsManage the recruitment process for client organisations N/A
BSBMKG413A - Promote products and servicesPromote products and services N/A
BSBPMG407A - Apply risk management techniquesApply risk management techniques N/A
BSBREL402A - Build client relationships and business networksBuild client relationships and business networks N/A
BSBWRK501A - Develop, manage and review campaigns and projectsDevelop, manage and review campaigns and projects N/A
CHCAD401D - Advocate for clientsAdvocate for clients N/A
CHCCAR501C - Conduct career guidance interviewConduct career guidance interview N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 599411 Human Resource Clerk 
ASCO (occupation type) Identifier 6193-13 Employment Office Clerk 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 511 Certificate IV 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 599411 Human Resource Clerk 02/Oct/2012 
ASCO (occupation type) Identifier 6193-13 Employment Office Clerk 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 02/Oct/2012 
Qualification/Course Level of Education Identifier 511 Certificate IV 07/May/2012 
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Modification History

CHC08 Version 3

CHC08 Version 4

Comments

CHC42008 Certificate IV in Employment Services

CHC42012 Certificate IV in Employment Services

upgrade core WHS units

Description

This qualification covers workers who provide a range of programs and services to individuals and groups of clients and employers to support them in locating, securing and maintaining suitable employment.

Workers at this level:

  • Need an understanding of access and equity issues including cultural diversity, Aboriginal and/or Torres Strait Islander and disability issues and to work with local communities in the provision of services
  • May have limited supervisory responsibilities in the employment services context.

Occupational titles  may include, for example:

  • Client services officer
  • Employment consultant - job placement
  • Employment consultant
  • Employment consultant - training
  • Employment consultant - case manager
  • Job search training consultant
  • Employment consultant - employer marketing and liaison
  • Training and placement officer

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES 

14 units of competency are required for this qualification, including:

  • 7 core units
  • 7 elective units

A wide range of elective units is available, including:

  • Group A electives which are recommended for culturally aware and respectful practice
  • Other relevant electives listed below and grouped to facilitate selection for specific employment services work contexts
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing

Core units 

CHCCOM403A Use targeted communication skills to build relationships

CHCCS400C Work within a relevant legal and ethical framework

CHCES311B Work effectively in employment services

CHCES411A Collect, analyse and apply labour market information

CHCES415A Monitor and improve contracted employment services

CHCORG405E Maintain an effective work environment

HLTWHS300A Contribute to WHS processes

The importance of culturally aware and respectful practice 

All workers undertaking employment services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives 

Electives are to be selected in line with specified Packaging Rules. Relevant electives are listed below. Employers may specify that certain electives are required to address specific workplace needs.

Electives recommended for the following areas of work are shown in the table below:

  • Project Coordination
  • Disability employment services
  • Case Management and Intensive support work
  • Job placement
  • Job search support and training
  • Apprenticeship and traineeship programs
  • Business development
  • Promotion of clients to employers

Elective groups shown in this table are recommended, but not necessarily required for work in the areas identified on the right

Project coordination 

Disability employment services 

Case management  & intensive support work 

Job placement 

Job search support and training 

Apprenticeship and traineeship programs 

Business development 

Promotion of clients to employers 

BSBEMS401B Develop and implement business development strategies to expand client base

ü 

ü 

BSBEMS402B Develop and implement strategies to source and assess candidates

ü 

ü 

BSBEMS403B Develop and provide employment management services to candidates

ü 

ü 

ü 

ü 

ü 

BSBMKG413A Promote products and services

ü 

ü 

ü 

BSBREL402A Build client relationships and business networks

ü 

BSBPMG407A Apply risk management techniques

ü 

BSBWRK501A Develop, manage and review campaigns and projects

ü 

CHCAD401D Advocate for clients

ü 

ü 

ü 

CHCCAR501C Conduct career guidance interview

ü 

ü 

ü 

CHCCDP401B Deliver service consistent with a career development framework

ü 

ü 

ü 

CHCCDP403B Analyse and apply education and training information

ü 

ü 

ü 

ü 

CHCCDP501B Liaise with employers to promote flexible work arrangements

ü 

ü 

ü 

ü 

ü 

ü 

CHCCM402D Establish and monitor a case plan

ü 

ü 

CHCCM401D Undertake case management

OR

CHCCM404A Undertake case management for clients with complex needs

OR

CHCCW503A Work intensively with clients

ü 

ü 

CHCCS407C Operate referral procedures

ü 

ü 

CHCCS412E Deliver and develop client services

OR

CHCORG423C Maintain quality service delivery

ü 

ü 

ü 

ü 

ü 

ü 

ü 

ü 

CHCDIS301C Work effectively with people with a disability

ü 

ü 

CHCDIS408D Support people with disabilities as workers

ü 

ü 

CHCDIS409B Provide services to people with disabilities with complex needs

ü 

ü 

CHCDIS509E Maximise participation in work by people with disabilities

ü 

ü 

CHCES304B Deliver recruitment services

OR

BSBEMS404B Manage the recruitment process for client organisations

ü 

CHCES305B Monitor Australian Apprenticeships arrangements

ü 

CHCES402C Deliver Australian Apprenticeships services

ü 

CHCES404B Promote clients to employers

ü 

ü 

ü 

ü 

ü 

ü 

ü 

CHCES413A Develop and monitor employment plans with clients

OR

CHCCDP402B Assist clients to plan and access career pathways

ü 

ü 

ü 

CHCES416A Plan and provide job search support

ü 

ü 

ü 

ü 

CHCGROUP403D Plan and conduct group activities

ü 

ü 

ü 

CHCICS403A Conduct individual assessment

OR

CHCCS500B Conduct complex assessment and referral

ü 

ü 

ü 

CHCICS402B Facilitate individualised plans

ü 

ü 

CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

ü 

ü 

ü 

ü 

CHCMH411A Work with people with mental health issues

ü 

ü 

CHCNET402B Establish and maintain effective networks

ü 

ü 

ü 

ü 

ü 

ü 

ü 

ü 

CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

ü 

ü 

ü 

CHCOHC402A Support clients and groups to learn practical aspects of oral health care

ü 

ü 

ü 

CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues

ü 

ü 

CHCORG406C Supervise work

ü 

ü 

ü 

ü 

ü 

ü 

ü 

ü 

CHCORG529B Provide coaching and motivation

ü 

ü 

CHCYTH301E Work effectively with young people

ü 

ü 

ü 

ü 

ü 

ü 

HLTHIR403C Work effectively with culturally diverse clients and co-workers

ü 

ü 

ü 

ü 

ü 

ü 

ü 

ü 

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

ü 

ü 

ü 

ü 

ü 

ü 

ü 

ü 

TAEDEL401A Plan, organise and deliver group-based learning

ü 

ü 

ü 

TAEDEL402A Plan, organise and facilitate learning in the workplace

ü 

ü 

ü 

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