Qualification details

Modification History

CHC08 Version 3	CHC08 Version 4	Comments
CHC41308 Certificate IV in Children’s Contact Services Work	CHC41308 Certificate IV in Children’s Contact Services Work	Updated unit codes and imported units. No change to qualification outcome.

Description

This qualification covers workers who are employed in children's contact services and are responsible for the facilitation and/or changeover of contact visits and associated tasks as outlined in contact orders or defined by voluntary clients to the service. Work at this level would occur under the direction of a senior staff member, team leader or coordinator and have limited autonomy.

Occupational titles  for these workers may include:

Children's contact worker	Children's contact support worker
Children's contact facilitator	Sessional contact worker

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES  13 units of competency are required for this qualification, including: 9 core units 4 elective units A wide range of elective units is available, including: Group A WHS electives from which one unit must  be selected Group B electives which are recommended for culturally aware and respectful practice Other relevant electives listed below Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing

Core units 

CHCAOD510B Work effectively with clients with complex alcohol and/or other drugs issues

CHCCHILD401B Identify and respond to children and young people at risk

CHCCOM302D Communicate appropriately with clients and colleagues

CHCCONS401C Facilitate changeover

CHCCONS402C Facilitate and monitor contact

CHCCONS403C Support families to develop relationships

CHCDFV301A Recognise and respond appropriately to domestic and family violence

CHCFAM503B Work with a child focused approach

CHCFAM518B Work with involuntary and mandated clients

Group A OHS electives  - one unit must be selected 

One of the following WHS units must  be selected for this qualification

HLTWHS300A Contribute to WHS processes

HLTWHS401A Maintain workplace WHS processes

The importance of culturally aware and respectful practice 

All workers undertaking children's contact services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group B electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives 

Electives are to be selected in line with specified Packaging Rules. The following list of electives is intended to facilitate selection. Employers may specify that certain electives are required to address specific workplace needs.

CHCCS400C Work within a relevant legal and ethical framework

CHCCS411C Work effectively in the community sector

CHCCS416B Assess and provide services for clients with complex needs

CHCDFV402C Manage own professional development in responding to domestic and family violence

CHCDFV408C Provide support to children affected by domestic and family violence

CHCFAM504C Respond to and contain critical incidents

CHCFAM505B Operate in a family law environment

CHCORG303C Participate effectively in the work environment

CHCRF511A Work in partnership with families to provide appropriate care for children

CHCRF624C Support parents in their parenting role (Note pre-requisite: CHCRF511A)

CHCTC301C Deliver a service consistent with the organisation’s mission and values

CHCTC302B Provide client-centred telephone counselling

CHCTC403B Provide telephone counselling in crisis situations

One only of the following units:

CHCCS514A Recognise and respond to individuals at risk

OR  

CHCCS521A Assess and respond to individuals at risk of suicide

OR 

CHCTC404A Provide competent suicide intervention in a telephone counselling context

HLTFA211A Provide basic emergency life support

Oral health 

CHCOHC303B Use basic oral health screening tools

CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

CHCOHC402A Support clients and groups to learn practical aspects of oral health care

CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues