Qualification details

CHC30912 - Certificate III in Employment Services (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 07/May/2012

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to CHC30908 - Certificate III in Employment ServicesUpdated in V4 Updated core WHS unit. Equivalent vocational outcome. 07/May/2012

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the 'Code' columnTitleSort Table listing Units of Competency by the 'Title' columnEssential
BSBINM201A - Process and maintain workplace informationProcess and maintain workplace information N/A
BSBPRO401A - Develop product knowledgeDevelop product knowledge N/A
BSBWOR204A - Use business technologyUse business technology N/A
CHCADMIN302D - Provide administrative supportProvide administrative support N/A
CHCCOM403A - Use targeted communication skills to build relationshipsUse targeted communication skills to build relationships N/A
CHCCS308B - Provide first point of contactProvide first point of contact N/A
CHCCS311D - Deliver and monitor services to clientsDeliver and monitor services to clients N/A
CHCCS400C - Work within a relevant legal and ethical frameworkWork within a relevant legal and ethical framework N/A
CHCCS411C - Work effectively in the community sectorWork effectively in the community sector N/A
CHCDIS220B - Prepare for disability workPrepare for disability work N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 599411 Human Resource Clerk 
ASCO (occupation type) Identifier 6193-13 Employment Office Clerk 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 514 Certificate III 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 599411 Human Resource Clerk 02/Oct/2012 
ASCO (occupation type) Identifier 6193-13 Employment Office Clerk 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 02/Oct/2012 
Qualification/Course Level of Education Identifier 514 Certificate III 07/May/2012 
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Modification History

CHC08 Version 3

CHC08 Version 4

Comments

CHC30908 Certificate III in EMployment Services

CHC30912 Certificate III in EMployment Services

Upgrade core WHS units

Description

This qualification covers workers who provide a range of services to client and employers aimed at locating, securing and maintaining suitable employment for clients.

Occupational titles  may include:

  • Associate employment consultant
  • Employment services receptionist
  • Employment consultant in training
  • Employment services administrative support
  • Customer service officer
  • Administrative officer

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES 

12 units are required for award of this qualification including:

  • 8 core units
  • 4 elective units

A wide range of elective units is available, including:

  • Group A electives which are recommended for culturally aware and respectful practice
  • Group B electives of which one unit only may be selected
  • Group C electives of which one unit only may be selected
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing

Core units 

CHCCOM403A Use targeted communication skills to build relationships

CHCCS311D Deliver and monitor services to clients

CHCCS400C Work within a relevant legal and ethical framework

CHCES303C Use labour market information

CHCES311B Work effectively in employment services

CHCES312A Deliver contracted employment services

CHCORG303C Participate effectively in the work environment

HLTWHS300A Contribute to WHS processes

The importance of culturally aware and respectful practice 

All workers undertaking employment services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Group B electives  - one unit may be selected 

One only of the following units may be selected

BSBINM201A Process and maintain workplace information

CHCINF302D Maintain the organisation's information systems

Group C electives  - one unit may be selected 

One only of the following units may be selected

CHCDIS301C Work effectively with people with a disability

CHCDIS220B Prepare for disability work

Other relevant electives 

Electives are to be selected in line with specified Packaging Rules. The following list of relevant electives is provided to facilitate selection. Employers may specify that certain electives are required to address specific workplace needs.

BSBPRO401A Develop product knowledge

BSBWOR204A Use business technology

CHCADMIN302D Provide administrative support

CHCCS308B Provide first point of contact

CHCCS411C Work effectively in the community sector

CHCES304B Deliver recruitment services

CHCES402C Deliver Australian Apprenticeships services

CHCES416A Plan and provide job search support

CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

CHCMH411A Work with people with mental health issues

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Oral health 

CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

CHCOHC402A Support clients and groups to learn practical aspects of oral health care

CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues

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