Modification History
Not Applicable
Description
This qualification applies to staff who work under direct supervision in an administrative and/or assisting capacity in delivering housing support services in the social housing sector, including support to tenants and residents, applicants and the community, including clients who are experiencing homelessness or at risk of experiencing homelessness.
Occupational titles may include:
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Pathways Information
Not Applicable
Licensing/Regulatory Information
Not Applicable
Entry Requirements
Not Applicable
Employability Skills Summary
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries
Packaging Rules
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PACKAGING RULES 12 units are required for award of this qualification including:
A wide range of elective units is available, including:
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Core units
CHCADMIN302D Provide administrative support
CHCCH301B Work effectively in social housing
CHCCOM302C Communicate appropriately with clients and colleagues
CHCCS400B Work within a relevant legal and ethical framework
CHCINF302C Maintain the organisation's information systems
CHCORG303B Participate effectively in the work environment
HLTOHS300B Contribute to OHS processes
The importance of culturally aware and respectful practice
All workers undertaking social housing work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A - electives recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co -workers
HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following list of electives is provided to facilitate selection. Employers may specify that certain electives are required to address specific workplace needs.
BSBATSIC403B Maintain and protect culture
CHCCH317A Respond to property maintenance enquiries
CHCCH413A Manage tenancy rent , charges and rental arrears
CHCCH419B Manage property maintenance implementation
CHCCH426B Support client participation in the organisation
CHCCS311C Deliver and monitor services to clients
CHCCS410A Facilitate client participation in the organisation and its management
CHCCS419B Provide support services to clients
CHCCS421A Undertake community sector work within own community
CHCCS422A Respond holistically to client issues and refer appropriately
CHCDFV301A Recognise and respond appropriately to domestic and family violence
CHCGROUP201C Support the activities of existing groups
CHCLLN403A Identify clients with language , literacy and numeracy needs and respond effectively
CHCMH411A Work with people with mental health issues
CHCNET301D Participate in networks
CHCNET404A Facilitate links with other services
CHCPOL301B Participate in policy development
CPPDSM3014A Undertake property inspection
HLTHIR403C Work effectively with culturally diverse clients and co -workers
HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people
PSPETHC301B Uphold the values and principles of public service
PSPGOV201B Work in a public sector environment
PSPLEGN301B Comply with legislation in the public sector
Financial literacy education electives
CHCFLE301A Work with clients needing financial literacy education
CHCFLE302A Educate clients in fundamental financial literacy skills
CHCFLE303A Educate clients to understand debt and consumer credit
