Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish team performance plan

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team

1.3 Support team members in meeting expected performance outcomes

2. Develop and facilitate team cohesion

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

3. Facilitate teamwork

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2 Support the team in identifying and resolving work performance problems

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders

4. Liaise with stakeholders

4.1 Establish and maintain open communication processes with all stakeholders

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 4.4

• Analyses and interprets textual information from the organisation’s policies, goals and objectives to establish team goals or to determine corrective action

Writing

1.2, 2.1, 2.2, 2.4, 4.2, 4.3, 4.4

• Prepares written reports and workplace documentation that communicate complex information clearly and effectively

Oral Communication

1.1, 2.3, 3.1, 4.1, 4.2, 4.3

• Engages in discussions or provides information using appropriate vocabulary and non-verbal features
• Uses listening and questioning techniques to confirm understanding and to engage the audience

Navigate the world of work

1.1, 2.1, 2.2, 3.3

• Understands how own role contributes to broader organisational goals
• Modifies or develops policies and procedures to achieve organisational goals

Interact with others

1.1, 1.3, 2.2, 2.3, 3.1, 3.2, 4.2, 4.3

• Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders
• Uses interpersonal skills to gain trust and confidence of team and provides feedback to others in forms that they can understand and use
• Adapts personal communication style to build positive working relationships and to show respect for the opinions, values and particular needs of others
• Plays a lead role in situations requiring effective collaboration, demonstrating high level conflict resolution skills and ability to engage and motivate others

Get the work done

1.2, 2.1, 2.2, 2.4, 3.2, 4.1, 4.3, 4.4

• Develops, implements and monitors plans and processes to ensure team effectiveness
• Monitors and actively supports processes and development activities to ensure the team is focused on work outcomes
• Plans for unexpected outcomes and implements creative responses to overcome challenges

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWOR502 Lead and manage team effectiveness

BSBWOR502B Ensure team effectiveness

Updated to meet Standards for Training Packages

Title change

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.