Unit of competency details

BSBWOR502 - Lead and manage team effectiveness (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBWOR502B - Ensure team effectivenessUpdated to meet Standards for Training Packages Title change 24/Mar/2015


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
TLI - Transport and Logistics Training PackageTransport and Logistics Training Package 1.0-2.0 
SHB - Hairdressing and Beauty Services Training PackageHairdressing and Beauty Services Training Package 2.0 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0 
PPM - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0 
ICT - Information and Communications TechnologyInformation and Communications Technology 1.0-3.0 
ICP - Printing and Graphic ArtsPrinting and Graphic Arts 1.0-2.0 
HLT - HealthHealth 2.0-3.0 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-2.0 
DEF - Defence Training PackageDefence Training Package 1.0 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0 
CPP - Property Services Training PackageProperty Services Training Package 3.0-4.0 
CHC - Community ServicesCommunity Services 2.0-3.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-2.0 
AVI - Aviation Training PackageAviation Training Package 3.0 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
TLI50716 - Diploma of Bus and Coach OperationsDiploma of Bus and Coach Operations 
TLI50515 - Diploma of Deployment LogisticsDiploma of Deployment Logistics 
TLI50415 - Diploma of LogisticsDiploma of Logistics 1-2 
SHB40216 - Certificate IV in HairdressingCertificate IV in Hairdressing 
RII60515 - Advanced Diploma of Civil Construction DesignAdvanced Diploma of Civil Construction Design 
RII50915 - Diploma of Underground Coal Mining ManagementDiploma of Underground Coal Mining Management 
RII50815 - Diploma of Drilling Oil & Gas (On shore)Diploma of Drilling Oil & Gas (On shore) 
RII50715 - Diploma of Drilling Oil & Gas (Off shore)Diploma of Drilling Oil & Gas (Off shore) 
RII50615 - Diploma of Drilling OperationsDiploma of Drilling Operations 
RII50515 - Diploma of Civil Construction DesignDiploma of Civil Construction Design 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Industry Capability – Workplace Effectiveness

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish team performance plan

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team

1.3 Support team members in meeting expected performance outcomes

2. Develop and facilitate team cohesion

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

3. Facilitate teamwork

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2 Support the team in identifying and resolving work performance problems

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders

4. Liaise with stakeholders

4.1 Establish and maintain open communication processes with all stakeholders

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 4.4

  • Analyses and interprets textual information from the organisation’s policies, goals and objectives to establish team goals or to determine corrective action

Writing

1.2, 2.1, 2.2, 2.4, 4.2, 4.3, 4.4

  • Prepares written reports and workplace documentation that communicate complex information clearly and effectively

Oral Communication

1.1, 2.3, 3.1, 4.1, 4.2, 4.3

  • Engages in discussions or provides information using appropriate vocabulary and non-verbal features
  • Uses listening and questioning techniques to confirm understanding and to engage the audience

Navigate the world of work

1.1, 2.1, 2.2, 3.3

  • Understands how own role contributes to broader organisational goals
  • Modifies or develops policies and procedures to achieve organisational goals

Interact with others

1.1, 1.3, 2.2, 2.3, 3.1, 3.2, 4.2, 4.3

  • Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders
  • Uses interpersonal skills to gain trust and confidence of team and provides feedback to others in forms that they can understand and use
  • Adapts personal communication style to build positive working relationships and to show respect for the opinions, values and particular needs of others
  • Plays a lead role in situations requiring effective collaboration, demonstrating high level conflict resolution skills and ability to engage and motivate others

Get the work done

1.2, 2.1, 2.2, 2.4, 3.2, 4.1, 4.3, 4.4

  • Develops, implements and monitors plans and processes to ensure team effectiveness
  • Monitors and actively supports processes and development activities to ensure the team is focused on work outcomes
  • Plans for unexpected outcomes and implements creative responses to overcome challenges

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWOR502 Lead and manage team effectiveness

BSBWOR502B Ensure team effectiveness

Updated to meet Standards for Training Packages

Title change

Equivalent unit

Links

Companion volumes are available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
  • identifying and resolving problems
  • providing feedback to encourage, value and reward others
  • modelling desired behaviour and practices
  • develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • establish processes to address issues and resolve performance issues
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • facilitate two-way flow of information between team and management relevant to team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain how group dynamics can support or hinder team performance
  • outline strategies that can support team cohesion, participation and performance
  • explain strategies for gaining consensus
  • explain issue resolution strategies.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:

  • workplace documents
  • case studies and, where possible, real situations
  • office equipment and resources
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion volumes are available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://companion_volumes.vetnet.education.gov.au/Pages/TrainingPackage.aspx?pid=13

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