Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Select and use technology

1.1 Select appropriate technology and software applications to achieve requirements of the task

1.2 Adjust workspace, furniture and equipment to suit user’s ergonomic requirements

1.3 Use technology according to organisational requirements and in a way that promotes a safe work environment

2. Process and organise data

2.1 Identify, open, generate or amend files and records according to task and organisational requirements

2.2 Operate input devices according to organisational requirements

2.3 Store data appropriately and exit applications without damage to or loss of, data

2.4 Use manuals, training booklets and/or online help or helpdesks to overcome basic difficulties with applications

3. Maintain technology

3.1 Identify and replace used technology consumables in accordance with manufacturer’s instructions and organisational requirements

3.2 Carry out and/or arrange routine maintenance to ensure equipment is maintained in accordance with manufacturer’s instructions and organisational requirements

3.3 Identify equipment faults accurately and take action in accordance with manufacturer’s instructions or report fault to designated person

Skill 

Performance 

Criteria 

Description 

Reading

1.3, 2.1, 2.2, 2.4, 3.1-3.3

• Recognises and interprets information from familiar sources to determine job role and task requirements

Writing

2.1, 2.3, 3.2, 3.3

• Produces and amends files to meet task and organisational requirements
• Completes required documentation using organisational formats

Oral Communication

3.3

• Uses specific and relevant language to refer faults to others

Navigate the world of work

1.2, 1.3, 2.1, 2.2, 3.1-3.3

• Recognises and follows legislative requirements and organisational policies and procedures associated with own role

Get the work done

1.1, 1.3, 2.1-2.4, 3.1-3.3

• Uses business technologies and systems safely, when gathering, storing, accessing and sharing information
• Understands purposes, specific functions and key features of common digital systems and business tools
• Operates digital systems and business tools effectively to complete routine tasks using some basic troubleshooting strategies as required

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWOR204 Use business technology

BSBWOR204A Use business technology

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.