Unit of competency details

BSBWOR203 - Work effectively with others (Release 2)

Summary

Releases:
ReleaseStatusRelease date
2 (this release)Current 09/Apr/2015
(View details for release 1) Replaced25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBWOR203B - Work effectively with othersUpdated to meet Standards for Training Packages 24/Mar/2015


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIT - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 1.0-1.1 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0 
MAR - Maritime Training PackageMaritime Training Package 3.0-4.0 
HLT - HealthHealth 3.0-3.1 
FNS - Financial Services Training PackageFinancial Services Training Package 1.1-2.1 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4 
BSB - Business Services Training PackageBusiness Services Training Package 1.1-2.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
SIT31116 - Certificate III in Asian CookeryCertificate III in Asian Cookery 
SIT31016 - Certificate III in PatisserieCertificate III in Patisserie 
SIT30916 - Certificate III in Catering OperationsCertificate III in Catering Operations 
SIT30816 - Certificate III in Commercial CookeryCertificate III in Commercial Cookery 
SIT30716 - Certificate III in Hospitality (Restaurant Front of House)Certificate III in Hospitality (Restaurant Front of House) 
SIT30616 - Certificate III in HospitalityCertificate III in Hospitality 1-2 
SIT30516 - Certificate III in EventsCertificate III in Events 1-2 
SIT30416 - Certificate III in Holiday Parks and ResortsCertificate III in Holiday Parks and Resorts 
SIT30216 - Certificate III in TravelCertificate III in Travel 
SIT30116 - Certificate III in TourismCertificate III in Tourism 1-2 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 2

This version first released with BSB Business Services Training Package Version 1.1.

Version created to correct mapping table information

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Industry Capability – Workplace Effectiveness

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop effective workplace relationships

1.1 Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships

1.2 Take time and resource constraints into account in fulfilling work requirements of self and others

1.3 Encourage, acknowledge and act on constructive feedback provided by others in the workgroup

2. Contribute to workgroup activities

2.1 Provide support to team members to ensure workgroup goals are met

2.2 Contribute constructively to workgroup goals and tasks according to organisational requirements

2.3 Share information relevant to work with workgroup to ensure designated goals are met

2.4 Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup

3. Deal effectively with issues, problems and conflict

3.1 Respect differences in personal values and beliefs and their importance in the development of relationships

3.2 Identify any linguistic and cultural differences in communication styles and respond appropriately

3.3 Identify issues, problems and conflict encountered in the workplace

3.4 Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.1

  • Identifies and interprets information to determine task requirements

Writing

2.3, 2.4

  • Completes required documentation using organisational formats
  • Composes simple documents for others to read

Oral Communication

1.3, 3.2, 3.4

  • Presents information and seeks advice using language and features appropriate to audience
  • Participates in discussions using listening and questioning to elicit views of others and to clarify or confirm understanding

Numeracy

1.2

  • Interprets information related to timeframes and resource quantities

Navigate the world of work

1.1, 2.2

  • Understands responsibilities of own role and follows explicit and implicit organisational protocols and procedures

Interact with others

1.1, 1.3, 2.1-2.4, 3.1, 3.2, 3.4

  • Selects and uses appropriate communication practices when seeking or sharing information Establishes and builds rapport and relationships with others to foster a culture of respect and cooperation in communications

Get the work done

1.2, 2.4, 3.3, 3.4

  • Plans and organises work commitments to ensure deadlines and objectives are met
  • Uses formal analytical thinking techniques to recognise and respond to routine problems

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWOR203 Work effectively with others

BSBWOR203B Work effectively with others

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 2

This version first released with BSB Business Services Training Package Version 1.1.

Version created to correct mapping table information

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • identify own responsibilities in relation to the team and the organisation's requirements
  • work effectively in a workgroup including:
  • supporting team members
  • using culturally appropriate communication skills
  • acting on constructive feedback
  • cooperating and contributing to team goals
  • identifying improvement opportunities
  • identify problems and conflicts and address them appropriately.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline the organisational standards, policies and procedures that relate to own work role
  • outline team responsibilities and duties and their relationship to individual responsibilities and duties.
  • summarise conflict resolution techniques.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

  • office equipment and resources
  • workplace documentation
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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