Unit of competency details

BSBWOR202 - Organise and complete daily work activities (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBWOR202A - Organise and complete daily work activitiesUpdated to meet Standards for Training Packages 24/Mar/2015


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIT - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 1.0-1.1 
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 2.0-2.1 
SFL - Floristry Training PackageFloristry Training Package 1.0 
NWP - National Water Training PackageNational Water Training Package 1.0 
HLT - HealthHealth 2.0-3.1 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0 
CHC - Community ServicesCommunity Services 2.0-3.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-2.0 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
SIT30416 - Certificate III in Holiday Parks and ResortsCertificate III in Holiday Parks and Resorts 
SIT20216 - Certificate II in Holiday Parks and ResortsCertificate II in Holiday Parks and Resorts 1-2 
SIT10216 - Certificate I in HospitalityCertificate I in Hospitality 
SIT10116 - Certificate I in Tourism (Australian Indigenous Culture)Certificate I in Tourism (Australian Indigenous Culture) 1-2 
SIS20115 - Certificate II in Sport and RecreationCertificate II in Sport and Recreation 
SIS10115 - Certificate I in Sport and RecreationCertificate I in Sport and Recreation 
SFL30115 - Certificate III in FloristryCertificate III in Floristry 
SFL20115 - Certificate II in Floristry (Assistant)Certificate II in Floristry (Assistant) 
NWP20115 - Certificate II in Water Industry OperationsCertificate II in Water Industry Operations 
HLT30113 - Certificate III in Aboriginal and/or Torres Strait Islander Primary Health CareCertificate III in Aboriginal and/or Torres Strait Islander Primary Health Care 4-5 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task.

It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Industry Capability – Workplace Effectiveness

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Organise work schedule

1.1 Discuss and agree on work goals and plans with assistance from appropriate persons

1.2 Develop an understanding of the relationship between individual work goals and plans, and organisational goals and plans

1.3 Plan and prioritise workload within allocated timeframes

2. Complete work tasks

2.1 Complete tasks within designated timelines and in accordance with organisational requirements and instructions

2.2 Use effective questioning to seek assistance from colleagues when difficulties arise in achieving allocated tasks

2.3 Identify factors affecting work requirements and take appropriate action

2.4 Use business technology efficiently and effectively to complete work tasks

2.5 Communicate progress on task to supervisor or colleagues as required

3. Review work performance

3.1 Seek feedback on work performance from supervisors or colleagues

3.2 Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards

3.3 Identify and plan opportunities for improvement in liaison with colleagues

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.2, 2.1, 3.2

  • Recognises and interprets textual information to determine and adhere to organisational and task requirements

Writing

1.3, 2.5, 3.3

  • Completes required documents using organisational formats

Oral Communication

1.1, 2.1, 2.2, 2.5, 3.1

  • Uses listening and questioning techniques to seek information and confirm understanding
  • Participates in verbal interactions using language and features suitable to audience and context

Numeracy

1.3, 2.1

  • Interprets numerical information related to timeframes

Navigate the world of work

1.2, 2.1, 3.2

  • Complies with organisational policies, procedures and standards

Get the work done

1.1, 1.3, 2.1-2.4, 3.2, 3.3

  • Prioritises work and completes activities within designated timeframes
  • Identifies and solves routine problems
  • Selects and uses appropriate digital tools to complete tasks

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWOR202 Organise and complete daily work activities

BSBWOR202A Organise and complete daily work activities

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • plan and organise workload with the assistance of others
  • complete tasks, using appropriate digital tools, within specified timelines seeking assistance as required
  • use effective communication skills to seek assistance or feedback from others
  • seek and use feedback from others to monitor and improve work performance.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline the organisational standards, policies and procedures that relate to own work role
  • explain the relationship between an individual's work goals and plans and the organisation's goals and plans
  • list some factors that can affect the ability to get work done, and explain the action to take
  • explain how to plan and manage time.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

  • office equipment and resources
  • workplace documentation
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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