Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to contribute to the resolution of WHS issues

1.1 Identify relevant parts of WHS Acts, regulations, codes of practice and workplace policies and procedures that apply to the WHS issue-resolution process

1.2 Identify possible participants in the WHS issue-resolution process and their legal rights, duties and responsibilities

1.3 Identify, clarify and record WHS issues and communicate and discuss these issues with other participants as appropriate

1.4 Provide support and advice to workers about issue-resolution tools, techniques and strategies that can be used to resolve WHS issues

1.5 Make other preparations as necessary

2. Progress the resolution of WHS issues

2.1 Participate in the issue-resolution process

2.2 Provide support and advice to participants as appropriate according to workplace procedures and processes

2.3 Contact external participants to help progress issue-resolution processes when appropriate

3. Effectively communicate outcomes of WHS issue-resolution process

3.1 Select the best means to communicate the results of the issue-resolution process to participants

3.2 Disseminate results of the issue-resolution process to all participants

3.3 Contribute to keeping records of WHS issue-resolution processes and outcomes

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.4, 3.3

• Interprets texts relating to WHS legislation, workplace policy and procedures
• Interprets documentation relating to specific issues

Writing

1.3, 1.4, 2.2, 2.3, 3.2, 3.3

• Uses formats and language appropriate to audience and context in plans, summaries, reports and advice

Oral communication

1.3, 1.4, 2.1-2.3, 3.2, 3.3

• Presents information, provides assistance, or engages in discussions using vocabulary and features appropriate to the audience
• Uses listening and questioning to clarify and confirm understanding

Navigate the world of work

1.1, 1.2

• Takes responsibility for adherence to legal and regulatory responsibilities and organisational policies and procedures in relation to WHS role
• Keeps up to date on changes to WHS legislation or regulations and organisational policies and procedures

Interact with others

1.4, 2.1-2.3, 3.2

• Understands what to communicate and to whom in a issue-resolution process
• Cooperates with others as part of WHS issues-resolution activities and contributes to specific activities requiring joint responsibility and accountability
• Plays an active role in group discussions, paying attention to perspectives of others when trying to reach agreement
• When unable to resolve an issue, seeks advice and assistance in accordance with workplace protocols

Get the work done

1.3-1.5, 3.1, 3.3

• Plans and implements tasks to achieve required outcomes
• Uses digital systems and programs to assist with planning, implementing and tracking progress
• Uses formal decision-making processes, setting or clarifying goals, gathering information and identifying and evaluating choices against a set of criteria in selecting means of communication

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWHS305 Contribute to WHS issue resolution

BSBWHS305A Contribute to WHS issue resolution

Updated to meet Standards for Training Packages

Minor edits to clarify intent of performance criteria

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.